Genesis Free NACS Adapter Thread: Post Your Updates

[Phxcookie]

I finally got my first email showing any indication that I am in their system. Has anyone received their adapter after getting this message.

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I just received the same message, but not to the email account listed in my profile on the owner's site. It came to an email that I use exclusively for junk, or whenever you list a site and it asks for an email address. Just weird. At this point I don't believe a thing from a Genesis. They are appalling at customer service and communication with their customers. All of the so called "customer service agents" are apparently from some 3rd party call center reading a script. They have ZERO ability to affect anything.

 

[EVsquatch]

Infuriating update: On 6/16 I was promised that I would receive my adapter by 12 weeks from that date. Well, those 12 weeks are up and crickets. So I reached out to customer service and they told me they were "escalating" my case (which they have said every time I have reached out) and now they are telling me I will receive the adapter in 16 weeks from the most recent date of escalation (9/9/25).

I'm trying to not lose my s$%t here but I'm struggling. This is insanity.

Is anyone else still waiting for there adapter and have not received any communication that the adapter is being shipped or on the way or am I the only one at this point?

 

[Kassey22000]

Infuriating update: On 6/16 I was promised that I would receive my adapter by 12 weeks from that date. Well, those 12 weeks are up and crickets. So I reached out to customer service and they told me they were "escalating" my case (which they have said every time I have reached out) and now they are telling me I will receive the adapter in 16 weeks from the most recent date of escalation (9/9/25).

I'm trying to not lose my s$%t here but I'm struggling. This is insanity.

Is anyone else still waiting for there adapter and have not received any communication that the adapter is being shipped or on the way or am I the only one at this point?

I demanded to speak to an “executive resolution specialist” and eventually got the adapter shipped from Hyundai’s LA HQ via FedEx. Now these reps aren’t the top tier, but they have in the past moved issues up the ladder. you get some quick resolution. GMA is a BROKEN organization from HQ in So Korea to So Cal. Just keep pushing if you have the time and energy and keep us posted.

 

[Jamas]

Infuriating update: On 6/16 I was promised that I would receive my adapter by 12 weeks from that date. Well, those 12 weeks are up and crickets. So I reached out to customer service and they told me they were "escalating" my case (which they have said every time I have reached out) and now they are telling me I will receive the adapter in 16 weeks from the most recent date of escalation (9/9/25).

I'm trying to not lose my s$%t here but I'm struggling. This is insanity.

Is anyone else still waiting for there adapter and have not received any communication that the adapter is being shipped or on the way or am I the only one at this point?

Still waiting.

 

[skiingj]

Still waiting and I was working with an executive resolution specialist on another issue, who was unable to get one shipped. Like many others, I have been given a dozen or more broken promises. I did finally receive an email two weeks ago, which just reset the 12 weeks BS again…

 

[JohnSC]

Finally received ours a couple of weeks ago after several months from their first email. Had purchased the A2Z as backup, but never had to use it. Tested the A2Z once and it worked fine at a Tesla station. Hope I never have to use the Genesis adapter, either, but I consider it a necessity for road trips. Thank you, Genesis, for keeping your promise -- even it took months to deliver on it. And you can't beat the price.

 

[EVsquatch]

I demanded to speak to an “executive resolution specialist” and eventually got the adapter shipped from Hyundai’s LA HQ via FedEx. Now these reps aren’t the top tier, but they have in the past moved issues up the ladder. you get some quick resolution. GMA is a BROKEN organization from HQ in So Korea to So Cal. Just keep pushing if you have the time and energy and keep us posted.

Thank you for posting about your experience and your resolution and congrats on finally getting your adapter! I'm curious how you got to an "executive resolution specialist" - did you ask for that directly? Is your adapter is a Hyundai branded adapter?

 

[EVsquatch]

Still waiting and I was working with an executive resolution specialist on another issue, who was unable to get one shipped. Like many others, I have been given a dozen or more broken promises. I did finally receive an email two weeks ago, which just reset the 12 weeks BS again…

Wow. Sorry to hear you are getting the same runaround I am. I just couldn't believe they casually responded with another 16 weeks in my case.

What absurdity.

I couldn't find the adapters for sale anywhere. Does anyone know if they are even available for sale?

 

[EVsquatch]

Still waiting.

Thank you for responding. I'm sorry to hear you are also still waiting. Misery loves company...

 

[noremacnova]

I couldn't find the adapters for sale anywhere. Does anyone know if they are even available for sale?

Per another msg in this thread, the part number being issued is: 916B4-IT000.

Have you searched for that online? Also check with your dealer.

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