jwaters943
Been here awhile...
I completely understand what you are saying, but you obviously do not experience the suspension problems I have in my car. Its not a perception. Trust me it is a real problem.
I would like for HMA to step up.. Im finding that will not be the case as time goes by. So I have already pursued your second solution and will let you know the outcome.
Seattle Genesis
Have you filed a formal complaint w/ Hyundai of America and/or had the Service Manager at your dealership do a ride-along in your car as well as another Genesis on their lot so he/she can feel the difference? Maybe there is something truly wrong with your suspension. Based on your statements that everyone who rides in your car agrees that it rides poorly, it sounds to me that this is an extreme case that SHOULD be rectified under warranty. I'm sure you have already done this, but if not, that's where I would start. I would call them every week to inquire on the status of your case until they do something to rectify it and go so far as to create a blog about your problems and Hyundai's unwillingness to work with you. No automaker likes bad press, and while you shouldn't have to go to such extreme measures, if it's as bad as you say it is, they need to resolve this for you.