On 10/8 I will have had my Genesis for a year.
In that time I have had a few problems, but interestingly some of them are the same problems I had on my XG350.
1. Alignment/Tire issues (3 alignments, just replaced tires due to severe cupping at 18k miles)
Alignment is off on the front all the time. I have taken it to the dealer
and to independent shops and the independents say the passenger front is
out by 1.3 degrees but they need to install a camber kit to fix it, the
dealer says it is perfectly aligned (yet it still pulls).
This is similar to the problem I had with the XG. I went through two sets
of tires in the four years I had the car and only put 75k miles on it. I was
on my third set when I traded it for the Genesis
2. Rattle in the center console when you rest your arm on it (I have not asked this to be resolved yet)
What is funny is that this just started out of the blue. It was fine one day
and rattled the next (and no, it is nothing inside the console).
3. Rattle with read window shade
There is a rattle in the rear window shade when it is down.
I rarely drive with the shade down so I don't consider this a problem for
me, but it is still an issue I thought I would mention.
4. Oddities with the Audio/DIS
Occasionally the audio system will become unresponsive, I adjust the
volume and it doesn't change for a few seconds then it changes all at
once.
Occasionally the DIS will have a long delay after speaking a command.
For example, when I say "Call Ginger", it will pause for 10-15 seconds
and then respond. Sometimes when I say the same thing it responds
immediately. I don't know if it is due to voice recognition issues or
the computer being busy, but it is annoying more than it is a problem.
Twice, the audio system has become "buzzy". What I mean by that is
the sound coming out of the speakers changes from normal to quiet with
an air of what it sounds like to overdrive an old-school transistor radio.
The fix is to turn-off the car for a few minutes (sometimes you have to
do this twice). It never occurs when I am close to the dealer so I have
not been able to get them to look at this one.
5. Wipers
The
wiper blades for the Genesis have a terrible life (in my opinion). As
I mentioned my car is now a year old and I am ready for my third set of
wiper blades. The first set were replaced under warranty but the
replacements have only lasted three months. If I were buying $10 blades
this would be fine but since the replacements will cost more than $60
from the dealer (and to my knowledge they are not yet available
elsewhere) I think this is a bit questionable.
Now, don't get me wrong. I expect every car to have some issues so I am not saying I am unhappy with the car.
I STILL LOVE THE CAR!
What I don't like is the dealer. The service representative at my local dealer is very nice, but they don't do due diligence in solving and issue, in my opinion. The seem to do the very least that can be done to "get by" and then give the car back. I am not a former luxury car owner (unless you consider the XG a luxury car) but I got much better service from Ford when I took my F150 in for the occasional issue.
I will say one thing. I had few initial problems with the F150 but we will see how this car compares in about 3 more years because after four years I had a bunch of stuff starting to go wrong with the F150.
