Its Official: 2010 Genesis sedan has revised suspension

[GripperDon]

It's worse than anything I have ever driven.

And as far as being changed in 2010 Nobody at 1-800-633-5151 the customer service number has ever answered in the 30 plus times I have called and hung on for at times up to an hour. They don't even tell you how long it will be or your # in the que.

The dealer Parts department are clueless, so tell me where it shows new part numbers for the front coilover or the real coils or dampers. The service is nil. No wonder the car is getting bad press for support.

 

[Mark_888]

I have no issue with the 09 suspension on the Genesis, but to say its worse than an Accord's is downright ridiculous.

I test drove a 2009 Honda Accord EX-L V6 extensively, and the Accord has a much better suspension that the 2009 Genesis. The Accord, with its double wishbone suspension, is an excellent trade-off of comfort and handling. Most other cars in its class are sloppy compared to the Accord, with its precise steering good road feel.

I have no doubts that the 2010 suspension would be better than the Accord, but not so the with 2009 Genesis IMO.

 

[Mark_888]

It's worse than anything I have ever driven.

And as far as being changed in 2010 Nobody at 1-800-633-5151 the customer service number has ever answered in the 30 plus times I have called and hung on for at times up to an hour. They don't even tell you how long it will be or your # in the que.

The dealer Parts department are clueless, so tell me where it shows new part numbers for the front coilover or the real coils or dampers. The service is nil. No wonder the car is getting bad press for support.

The 2010 Genesis suspension has definitely changed. Several people on this forum test drove and explained what the (subjective) differences are compared to 2009.

The dealer parts departments have always been clueless. Earlier this year a dealer twice gave me the wrong oil filter (the first one was not even a cartridge type as used by the Genesis).

You need a little patience. See if you can test drive a 2010 and see what you think.

 

[Puredeath]

I test drove a 2009 Honda Accord EX-L V6 extensively, and the Accord has a much better suspension that the 2009 Genesis. The Accord, with its double wishbone suspension, is an excellent trade-off of comfort and handling. Most other cars in its class are sloppy compared to the Accord, with its precise steering good road feel.

I have no doubts that the 2010 suspension would be better than the Accord, but not so the with 2009 Genesis IMO.

I concur. My father has an '08 EX V6. It is a fine auto; never had any issues with it. Drives much better than Genesis, no doubt about that.

 

[gipp]

And by the way Hyundai: you owe these early owners big time. Guys like me were not going to buy buy a Genesis till this issue was sorted out so you owe your early owners who ask, a suspension upgrade/retrofit. Those who don,t ask maybe you don't owe them but you should inform them.

Hats off to you early Genesis owner/pioneer technical types .I think you have you have done us a service. Now lets see if the proof is in the driving when those 2010s come out.

RBC

Quite simply: The Fatal Flaw in the 2009 Genesis suspension will haunt Hyundai until all owners who seek resolution are satisifed. Obviously sales figures for the "2009 Car of The Year" have been impacted. Resale values will be impacted and the baseline established by the 2009 Genesis sedan will effect the coupe,the Equus and all such branded products for years if the simple concept of customer satisfaction is not addressed now by Huyndai.

Resale is a major component of gaining brand marquee status. It is quite simple- Hyundai can pay now or pay so much more later. That is the nature of a fatal flaw. It proves to be fatal in the long run unless immediate and aggresive action is put in place to alleviate the downstream consequences.

I wish Hyundai USA had the business savvy to address the issue head on but fear they are more worried with quarterly profit reporting than brand health and future growth. I agree with RB Cline, Hyundai owes us an upgrade/retrofit but not just for our beneift- the real benefit will come to the stockholders of Hyundai as the world discovers Hyundai's core values and dedication to customer satisfaction.

 

[Sayantsi]

Perhaps its not a big a flaw as you're making it out to be.

 

[ShoNuff]

Quite simply: The Fatal Flaw in the 2009 Genesis suspension will haunt Hyundai until all owners who seek resolution are satisifed. Obviously sales figures for the "2009 Car of The Year" have been impacted. Resale values will be impacted and the baseline established by the 2009 Genesis sedan will effect the coupe,the Equus and all such branded products for years if the simple concept of customer satisfaction is not addressed now by Huyndai.

This assertion rests upon a faulty premise - that being that "all owners who seek resolution" must be satisfied. As has been noted repeatedly in many threads, one's satisfaction (or lack thereof) with a suspension is inherently subjective. Thus, to satisfy "all owners" Hyundai would have to issue the Genesis sedan with multiple suspension setups. Not feasible. Thus, faulty premise.

I do, however, agree with your assertion that Hyundai would benefit in the long term by offering to retrofit some 2009 models for unhappy customers, but only at the customer's expense. This would increase customer satisfaction, would involve minimal costs to Hyundai, and would (he said hopefully) bring an end to the "I hate the Genesis suspension" posts. I dream of that day...

 

[dataguy]

I do, however, agree with your assertion that Hyundai would benefit in the long term by offering to retrofit some 2009 models for unhappy customers, but only at the customer's expense. This would increase customer satisfaction, would involve minimal costs to Hyundai, and would (he said hopefully) bring an end to the "I hate the Genesis suspension" posts. I dream of that day...

I think it's pretty difficult to convince someone who feels there's a material defect to feel whole by making them pay for a retrofit. I certainly don't think it will end the posts. That's just human nature.

EDIT: On the other hand, it's just as unreasonable for anyone to seriously expect that Hyundai is going to do anything costly in the sake of customer satisfaction, brand development, or otherwise. Only if it represents a seriously financial liability or is ordered by a government agency...

 

[doug725]

Very true. I'd state, however, that the unfortunate experience some of us have had with the Genny will not impact the success of the model or Hyundai one way or the other. Hyundai has had repeated issues with suspensions on Sonatas, Azeras and now Genesis, but they still are doing very well. Sure, Hyundai will lose a few customers like me (who have been burned twice with Hyundai models), but in reality every car company behaves exactly the same way as Hyundai has in this case. There is generally very little willingness to voluntarily admit or correct any sort of issue and a tendancy to hide/cover-up problems. In general, they will correct a problem only if forced to. Look at the more recent "scandals" with Toyota, Mitsubishi, Ford and on and on. To some extent I understand -cars are very complex, capital intensive products frought with liability. I do wish, however, that there was a bit more meaningful consumer protection or even the ability to return a car. As it is now it's pretty much just buyer beware.

I think it's pretty difficult to convince someone who feels there's a material defect to feel whole by making them pay for a retrofit. I certainly don't think it will end the posts. That's just human nature.

EDIT: On the other hand, it's just as unreasonable for anyone to seriously expect that Hyundai is going to do anything costly in the sake of customer satisfaction, brand development, or otherwise. Only if it represents a seriously financial liability or is ordered by a government agency...

 

[jwaters943]

This assertion rests upon a faulty premise - that being that "all owners who seek resolution" must be satisfied. As has been noted repeatedly in many threads, one's satisfaction (or lack thereof) with a suspension is inherently subjective. Thus, to satisfy "all owners" Hyundai would have to issue the Genesis sedan with multiple suspension setups. Not feasible. Thus, faulty premise.

I do, however, agree with your assertion that Hyundai would benefit in the long term by offering to retrofit some 2009 models for unhappy customers, but only at the customer's expense. This would increase customer satisfaction, would involve minimal costs to Hyundai, and would (he said hopefully) bring an end to the "I hate the Genesis suspension" posts. I dream of that day...

Finally someone with common sense and an ability to see beyond their own personal experience!

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[ShoNuff]

Why, thank you jw - I'm printing this one out to show my wife as proof of my solid common-sense. A second opinion never hurts.

 

[Mark_888]

Why, thank you jw - I'm printing this one out to show my wife as proof of my solid common-sense. A second opinion never hurts.

Before you go bragging to your wife:

1. Hyundai did make changes to the suspension in 2010, so they must have thought it needed improvement after only the first model year (when not too many changes are usually made).

2. Those on this forum who have test driven both the 2009 and 2010 have reported that it handles rough roads significantly better, but actually stays flatter while cornering (less body roll).

So your assumption that you can't please everyone may (at least in this one case) be based on a faulty premise.

 

[GripperDon]

If I can get the parts it will please me!

 

[BATTCHIEF]

I am among those who would like to see a suspension upgrade offered fo the 2009 sedan. The ride is the only major shortcoming of an otherwise great automobile. Yesterday, the dealership gave me a brand new 2010 4.6 to drive while they clean the oil out of the engine compartment (they left the oil fill cap off) on my 2009 4.6. After driving on the same roads I have to say that I did not see any significant difference over the ride of my 2009. There is slightly less road noise (could be due to different make of tires) and it is a little quieter going over seams in the pavement but it still is a jittery ride over bumps and uneven pavement. I don't know if all 2010's have the same suspension or if some mods were made at different times but if this is the final product I would not be interested in spending any money to upgrade shocks and springs for the the very small improvement I observed. I now hope that some aftermarket suspension improvements will become available.

 

[lux]

I test drove a 2009 Honda Accord EX-L V6 extensively, and the Accord has a much better suspension that the 2009 Genesis. The Accord, with its double wishbone suspension, is an excellent trade-off of comfort and handling. Most other cars in its class are sloppy compared to the Accord, with its precise steering good road feel.

I have no doubts that the 2010 suspension would be better than the Accord, but not so the with 2009 Genesis IMO.

Sad to say but I enjoyed the driving dynamics of my mother in-law's 2009 V-4 base Honda Accord better than my V6 Genesis. The steering is much more precise, road feed back is better, and suspension is far superior--firm but not jittery. But I thought the exterior and interior design of the Genesis was much better than the Accord. If they could only transplant the Accord suspension in the Genesis then you will have a winner.

 

[GripperDon]

Geez, more bad news. It just keeps getting worse.

Somebody some where is going to have to make a set of rear coil spring that lave a lower loading rate and greater initial length, so that the combo results in the same at rest height but lower loading rate so the ride is softer. Why all these lowering springs that are usually just stiffer and shorter. Please suppliers get the message, same Outer diameter. 15% greater free length and 115% lower load rate. Come on guys just dial it into your coiler and get going, Spend the money to go buy just one rear coil for a V6 and then make the measurement and dial it in. You can sell dozens of them.

 

[jwaters943]

Geez, more bad news. It just keeps getting worse.

LOL

 

[Rey]

I don't think Hyundai has either a legal or a moral duty to upgrade 2009 suspensions. If there was a dangerous situation, it would be a "recall" issue with an obligation to retrofit. Manufacturers constantly upgrade or redesign models, sometimes they are even "running changes" within a design year. BMW, Mercedes, Ferrari and others constantly make design changes to new models with no retrofits expected or delivered.

I'd like to see some enterprising Hyundai dealer spend an hour or so go over his parts fiches comparing suspension part numbers between 2009 and 2010; and then create an intelligible description and list of new part numbers. He could even offer a "package" of improved suspension parts. Probably won't happen.

 

[GripperDon]

Moral Duty, you bet they do. But then modern society has abandoned having any duty. But good business duty would at the least be in play.