Oil Consumption in '12 R-Spec

[Alwaysforward]

I also have a serious oil consumption issue with my 2012 R-spec. I find it totally amusing that some of the people on this forum would believe that using these amounts of oil in that short of mileage could in any way be construed as normal. The one thing I was trying to figure from all of these posts was if anyone has figured out what the actual problem is, there are far to many of us for this to be a random issue.
The other laughable thing here is the amount of people who compare this problem to their pickup trucks, BMW's, and Mercedes. Why waste your time relaying an experience that has absolutely no relevance to the issue at hand. I'll be following this thread with a great amount of interest, thanks to everyone who has given some credible advice.

First off, welcome to the forum. I have been following this an many other threads on this issue. First step is to report it to Hyundai and get a case number. Then get to your local dealer and complain. They will do oil consumption tests over a few month period to confirm you have the issue. Next step is getting a new engine. If your not happy with what your dealer tells you, go back to Hyundai and complain. Those who had this issue and complained enough, got new engines from Hyundai. As for what the route cause is, they are not telling anyone.

 

[akeyzoo]

Update 437 from me. This truly is insanity.

I had an arbitration hearing with the BBB yesterday. I was curious about the process and it was very interesting. In essence you and the manufacturer have the opportunity to present your case to a 3rd party arbitrator. What is interesting is that the arbitrator is just that, not a "car person".

I do not know the result, it will take about a week for arbitrator to make a formal decision and mail me the results.

What I will say is that Hyundai's only substantive stance was, "we have to establish a criteria, and 1000 miles/quart is it." (BTW, my first test showed 3 quarts in 3001 miles!) My case was built upon common sense and with the help of Bigg_Tugg, a comparison of HMA customers being treated differently.

The representative for HMA didn't work for them, but in essence was a professional arbitrator I believe many manufacturers use. I believe I "out prepared" him and made a stronger case. I am SURE that if he and I had a beer afterwards he would completely agree with my claims, as would any sound individual. This guy knew everyone in the BBB office by name ;-)

It was a very interesting process, and I believe sanity will prevail. The process is a conditionally binding arbitration. What that means, is if the arbitrator finds that Hyundai needs to replace my engine, my car or pay me for my car and that if I agree with the ruling, Hyundai is bound to do that. If the arbitrator finds Hyundai not responsible for this "issue", I am not bound to agree, and am still eligible to have further consumption tests/warranty claims brought forward.

I approached this like an executive presentation and brought hard copies for both parties. I believe this helped the arbitrator follow my logic. It also helped to have visual aids showing consumption. I showed, for example, a graph showing a typical 7,500 mile change interval and how I would have to add 7.5 quarts of oil IN ADDITION to the 7.2 used for the initial fill.

Sanity has to prevail, doesn't it?

Chris

 

[Mark_888]

Sanity has to prevail, doesn't it?

Hopefully yes. But who knows with the BBB?

 

[akeyzoo]

How much oil do you believe your engine is consuming? How many miles on it?

As others stated, you may want to start a consumption test, though be prepared to hit the 1000 miles/quart brick wall. That is why I ask you now, how much oil do you think your car is consuming.

As you can tell, I think the 1000M/Qt is crazy, but it is a bar that many manufacturers use, right or wrong. I think few people in the world would defend that standard outside of those trying to mitigate the liability.

Let me know if I can help in any way/

Chris

I also have a serious oil consumption issue with my 2012 R-spec. I find it totally amusing that some of the people on this forum would believe that using these amounts of oil in that short of mileage could in any way be construed as normal. The one thing I was trying to figure from all of these posts was if anyone has figured out what the actual problem is, there are far to many of us for this to be a random issue.
The other laughable thing here is the amount of people who compare this problem to their pickup trucks, BMW's, and Mercedes. Why waste your time relaying an experience that has absolutely no relevance to the issue at hand. I'll be following this thread with a great amount of interest, thanks to everyone who has given some credible advice.

 

[akeyzoo]

Agreed. The arbitrator asked some questions I interpreted as an indictment of the manufacturer. That said, if the manufacturer lost these types of cases why would they hire a guy to take them? That in itself worries me. I know the Regional Rep for HMA mentioned at one point that HMA has to pay the BBB a fee (or perhaps the BBB and the pro they bring in) $1K when they lose these cases. I told her, well, that new engine will cost you either $13.5K or $14.5K then, your choice ;-)

My fingers are crossed, but not broken. A resolution here would save me a tremendous amount of time and some money. If the arbitrator finds in HMA's favor, I will just have to redo the test later. I can only presume my consumption will increase. It is as if the process is more interesting to me then my case, as odd as that sounds.

Can a manufacturer establish, internally, a standard and hold to it without recourse? If the consumer knew that standard applied to a prospective purchase, would they ever purchase THAT vehicle? If the standard doesn't hold up to good 'ole "common sense" can it be challenged? These are interesting questions the arbitrator has to wrangle with given the constraints of her authority. Does she have to "abide" by an internal benchmark (1000/qt) set by an auto manufacturer? See, that is the question, and I posed the hypothetical question during my presentation. "If you purchased a new $46,000 luxury automobile, would it be acceptable to you to have to add oil every time you fill your gas tank?" I asserted that no consumer would knowingly purchase a car under these conditions. I also asserted that I could not, from a personal morals perspective, sell this car to another party without disclosing that it consumes oil.

Sanity, I am hoping some still exists.

-Chris

Hopefully yes. But who knows with the BBB?

 

[Big_tugg]

Chris, I'm confused why mine was handle differently than yours! This is crazy!

 

[akeyzoo]

Chris, I'm confused why mine was handle differently than yours! This is crazy!

Sadly, I bet it is something literally as stupid as my regional rep trying to meet a service cost quota. When I talked to my regional rep way back when, she acted like different regions were "different". Makes no sense to the consumer, but alas, I work for a big company and kinda get the quota thang.

chris

 

[akeyzoo]

Wow, the BBB was quick. Less then 24 hours later I have the written determination.

Hyundai is to replace my engine.

Done.

Sanity prevailed in this case.

Anyone fighting this fight, PM me if you would like advice if you ever end up in the BBB's office.

Chris

BTW, Special thanks to Bigg_Tugg. You rock man. PM me your address and I will send ya something ;-)

Chris

 

[craigt]

Congrats!

 

[Big_tugg]

THANK GOD! We won again 2-0!!! Yesss!!!
I'll send you address! I'll send you bitcoin address to lol

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[leasterly]

As I am reading everybody complain about hyundai haven't fix the oil problem. I am sorry to hear that you all are having problems. Maybe my problem was a little different or maybe how I approach Hyundai service center with the problem. I went to get an oil change around 20,000 miles or more. About a month later my oil light kept flashed off and on. check the oil and my oil stick was dry. They did the oil consumption test which the manager already knew they will have to replace my engine but they had to go through the procedure to get my oil change. I didn't have any visible leaks but they had to put anywhere between a quart to a quart and a half every 1000 miles. After the third test they talk to the upper management and that same day they said they were going to replace my engine. I don't know much about the engine but they did say the engine was a defect. I had the first 2012 5.0 rspec that arrived in Alabama. I bought my rspec in 2011 with less than 40 miles and the reason for that because they had to clean it up, test drive and put a full tank of gas in it....They were extra nice to me they also gave me a loaner while they had my car about two or three weeks. The 2013's and 2014's don't have the problems because they fix the problem. I don't let anybody service my car but Hyundai. They knew I was a loyalty customers so they took care of me with the most respect. I hope everybody can get their problems solve soon...good luck

 

[Reloader15]

2013 5.0 R-Spec, 18K, change oil & filter every 4K, dip stick always shows full 10 minutes after shutting her off. 7.2 quarts 5w-20 Quaker State works great.

 

[Gunkk]

So do we have a production date for the MY2012 5.0's after which there are no oil consumption issues??

 

[Mark_888]

So do we have a production date for the MY2012 5.0's after which there are no oil consumption issues??

I have not heard of a specific production date as to when the problem was fixed. I have heard that some HMA officials have privately told customers that their new replacement engine definitely will not have a problem with oil consumption.

 

[Gunkk]

Went through the entire thread and found the following folks who provided dates of manufacture and stated they had oil burn problems.
Problems occurred mostly with short trip daily driving, not on long highway runs. Changing to 5W-30 or higher viscosity oils reduced the consumption.

User Manufacture date
Genny4me 2/29/2012
knelson454 7/14/2011
DRS 9/11/2011 yes w/ M1 5-20, no with Penz/Kend 5-20 synth.
Russki63 6/--/2011
Bkleebauer 6/--/2011
stpetermi 1/--/2012
kdog_genesis 12/--/2011

Just as many more members documented similar issues but did not post dates of manufacture.

 

[knelson454]

Hi All,
I've been trying to get my car to burn less oil by trying different thing. As of my last two oil changes I've been using 7 qts. of Quakerstate conventional 5w-30 oil and the .2 qts needed I Use STP High Mileage Oil treatment. Says right on the bottle "reduces oil consumption". It's using less oil now then it did, I can go almost the entire 3,500 miles before it goes a qt. low. Not a fix of course but it helps and I don't have to carry a qt. of oil in my car all the time.

 

[DRS]

Went through the entire thread and found the following folks who provided dates of manufacture and stated they had oil burn problems.
Problems occurred mostly with short trip daily driving, not on long highway runs. Changing to 5W-30 or higher viscosity oils reduced the consumption.

User Manufacture date
Genny4me 2/29/2012
knelson454 7/14/2011
DRS 9/11/2011 yes w/ M1 5-20, no with Penz/Kend 5-20 synth.
Russki63 6/--/2011
Bkleebauer 6/--/2011
stpetermi 1/--/2012
kdog_genesis 12/--/2011

Just as many more members documented similar issues but did not post dates of manufacture.

Thanks for all the research.

 

[DRS]

Hi All,

I've been trying to get my car to burn less oil by trying different thing. As of my last two oil changes I've been using 7 qts. of Quakerstate conventional 5w-30 oil and the .2 qts needed I Use STP High Mileage Oil treatment. Says right on the bottle "reduces oil consumption". It's using less oil now then it did, I can go almost the entire 3,500 miles before it goes a qt. low. Not a fix of course but it helps and I don't have to carry a qt. of oil in my car all the time.

I would think you are due a new engine?

 

[knelson454]

I would think a new engine would be in order too, but when I did my oil consumption test my car "only" burners 1 qt. of oil every 3,000 miles and according to Hyundai Motor Company that ain't enough. You have to burn more then 1 qt. evey 1,000 miles then maybe they will consider giving you a new engine. So I guess unless someone at HMC pulls their head out of there a$$ and sees this as a problem they wont fix anymore of them then they have too.

 

[DRS]

Suggestion? Go with non synthetic and make sure 5-20 as they state all over the car to use. And drive in town quickly, if you can. Bet your oil consumption will go up. What were you using in the test?

Modern cars will go 5-9k without using a quart. I believe Hondas and others computers will show changing oil at up to 10,000 miles. And according to Car and Driver long term testing will go that long without burning any oil. And they tromp those most of the time.