Replacement Tire Problems on 3.8

[15GenesisAWD]

Anyone who complains about Hyundai's afford to make their genesis customers happy probably never had a German luxury car in the past. More often than not, when you have a problem with one of those, good luck resolving it at your dealer (althrough some dealers would bend backward but they are far in between). When you try to escalate it to corporate, let the force be with you. I honestly cannot think of any other Luxury brand which would issue tire replacement because customers complained of flat spot. With other brands, customers would end up getting another set.

So Hyundai, although I applaud their effort to make their genesis customers happy, they should have done this by "case by case" IMO. Because by the time customers get their new set of tires, their rims could be bent already, their suspensions out of alignment, etc, etc. And owners of those potentially pre-existing issues would be quick to blame Hyundai. Not that any of people here does that. Just saying Hyundai took a big risk to go far and beyond.

 

[DRS]

Anyone who complains about Hyundai's afford to make their genesis customers happy probably never had a German luxury car in the past. More often than not, when you have a problem with one of those, good luck resolving it at your dealer (althrough some dealers would bend backward but they are far in between). When you try to escalate it to corporate, let the force be with you. I honestly cannot think of any other Luxury brand which would issue tire replacement because customers complained of flat spot. With other brands, customers would end up getting another set.

So Hyundai, although I applaud their effort to make their genesis customers happy, they should have done this by "case by case" IMO. Because by the time customers get their new set of tires, their rims could be bent already, their suspensions out of alignment, etc, etc. And owners of those potentially pre-existing issues would be quick to blame Hyundai. Not that any of people here does that. Just saying Hyundai took a big risk to go far and beyond.

One day, socialist "we know what is best for you, we never correct our problems, or really serve you the customer" .gov like manufacturer outlook you describe by European "ultimate society" wonks will catch up with them. I agree with your assertions in general.. In the case of arbitrary playing (by busy bodies) with the limiters on personal property after the fact, shows up like European socialist utopia "it is the best or nothing" (meaning they know best for us) lie... Let's let them know, we do not appreciate Hyundai entering the slippery road into what you describe above.

Would you prefer the social engineering of the "case by case" basis? I for one have permanent loyalty points racked up in my mind because of what they are doing for us, the customer... Speed limiter excepted... Which is kinda the single bad apple in the bunch making them all rotten.

 

[ckon]

My car was in service for 29 days and the vibration problem isn't fixed. They replaced 3 of the 4 Michelins and no joy, so back to the drawing board. HMA wants the car to be seen by a tech and their District Parts Service Rep at a different dealer who's apparently been down this road before. Right now I have it back (wow, is it nice to have it back!) but the other dealer is going to pick it up from me on 7/7. We'll see.

 

[DRS]

My car was in service for 29 days and the vibration problem isn't fixed. They replaced 3 of the 4 Michelins and no joy, so back to the drawing board. HMA wants the car to be seen by a tech and their District Parts Service Rep at a different dealer who's apparently been down this road before. Right now I have it back (wow, is it nice to have it back!) but the other dealer is going to pick it up from me on 7/7. We'll see.

Check the wheels carefully. For errors in castings...how do the road force numbers and graphs look like?

 

[ckon]

Check the wheels carefully. For errors in castings...how do the road force numbers and graphs look like?

I haven't seen them, but according to my tech, they were good.

The vibration is most reliably felt at the dead pedal and after a couple of miles it is GONE. Nothing is making much sense - it's time for some "thinking outside of the box".

I have to say Hyundai is stepping up and is really trying and so is my dealer. It's one of those problems that's just gonna require a lot of patience and time and effort on both sides.

Fortunately, the problem is actually pretty minor, since it totally disappears after a couple of miles. I could probably live with it since it's so minor in the grand scheme, but it is a defect that as long as they're willing to keep looking I'm willing to let them.

 

[DRS]

I haven't seen them, but according to my tech, they were good.

The vibration is most reliably felt at the dead pedal and after a couple of miles it is GONE. Nothing is making much sense - it's time for some "thinking outside of the box".

I have to say Hyundai is stepping up and is really trying and so is my dealer. It's one of those problems that's just gonna require a lot of patience and time and effort on both sides.

Fortunately, the problem is actually pretty minor, since it totally disappears after a couple of miles. I could probably live with it since it's so minor in the grand scheme, but it is a defect that as long as they're willing to keep looking I'm willing to let them.

Get the outside of the box, check list of non factors.. You sure it is vibration from tires, and not the motor or transmission doing the vibrating? Until one of them heats up and goes away? Or possible a U joint someplace slightly binding that releases later? Adding these to your check box of examined possibilities. If they have any logic to you.

 

[ckon]

Get the outside of the box, check list of non factors.. You sure it is vibration from tires, and not the motor or transmission doing the vibrating? Until one of them heats up and goes away? Or possible a U joint someplace slightly binding that releases later? Adding these to your check box of examined possibilities. If they have any logic to you.

Since there have been hints that this is a problem on AWDs, I wonder if it could have anything to do with the transfer case or front differential, since that's the only difference, though I can't see how. A mechanical problem that disappears after two miles is a mystery to me. Weight shifting seems possibly indicated.

 

[DRS]

Since there have been hints that this is a problem on AWDs, I wonder if it could have anything to do with the transfer case or front differential, since that's the only difference, though I can't see how.

Good point.

 

[allagaroo]

I don't believe they are limiting tire change to AWD's and they are including the 5.0's which aren't AWD. I just drove my 2015 3.8 AWD 1000 miles and only for a short stretch of maybe 15 miles did I get the vibration. It seems to be related to surface and cold weather. I had been waiting for my dealer to get the replacement Michelins in but i think I'm going to wait a while until this gets resolved. I hate to go from a a Ultra High Performance tire to a Grand Touring without curing the vibration problem.

 

[ckon]

I don't believe they are limiting tire change to AWD's and they are including the 5.0's which aren't AWD. I just drove my 2015 3.8 AWD 1000 miles and only for a short stretch of maybe 15 miles did I get the vibration. It seems to be related to surface and cold weather. I had been waiting for my dealer to get the replacement Michelins in but i think I'm going to wait a while until this gets resolved. I hate to go from a a Ultra High Performance tire to a Grand Touring without curing the vibration problem.

I didn't say that the tire change was limited to AWDs - it isn't.

The change applies to all 2015s with the Hankooks. It's been reported, though, that the occasional, persistent vibration remaining AFTER the tire change seems to occur mostly in AWDs, though the cause seems to be unknown. This does not pertain to all AWDs, just some and they're trying to figure out the cause in mine.

Can you give more details of where and when you experienced the problem? TIA.

______________________________

Help support this site so it can continue supporting you!

 

[allagaroo]

Thanks for the clarification. I haven't had much of a problem since the weather warmed up. In addition, my tire shop upped my tire pressure a couple of lb.'s to 35 psi cold which became 38-39 on superhighway trips. (Had to replace LR due to pothole). I dropped it back to 33 psi cold and that seemed to reduce the problem or it was warmer temperatures or both. Not as noticeable on smooth pavement. Still deciding if I should replace Hankooks.

 

[CanukV6]

I didn't say that the tire change was limited to AWDs - it isn't.

The change applies to all 2015s with the Hankooks. It's been reported, though, that the occasional, persistent vibration remaining AFTER the tire change seems to occur mostly in AWDs, though the cause seems to be unknown. This does not pertain to all AWDs, just some and they're trying to figure out the cause in mine.

Can you give more details of where and when you experienced the problem? TIA.

After the Tire swap and two wheel balances, I am still getting vibration at highway speeds (60-80mph). It is not severe, but certainly noticeable and annoying. It wasn't there with the Hankook's. In addition I am still getting low-mid speed vibration after the car has been sitting overnight, just like I did with the Hankook's. Unlike the highway vibration, this goes away after about 10 minutes driving. I am P/O'd as the only reason to change from the higher rated OEM Hankook's to the Michelin's was to cure the flat-spotting, which it obviously hasn't done.

 

[ckon]

after the tire swap and two wheel balances, i am still getting vibration at highway speeds (60-80mph). It is not severe, but certainly noticeable and annoying. It wasn't there with the hankook's. In addition i am still getting low-mid speed vibration after the car has been sitting overnight, just like i did with the hankook's. Unlike the highway vibration, this goes away after about 10 minutes driving. I am p/o'd as the only reason to change from the higher rated oem hankook's to the michelin's was to cure the flat-spotting, which it obviously hasn't done.

Do you have HTRAC?

 

[CanukV6]

Yes, all 2015 Genesis's in Canada are HTRAC. I'll update my Signature.

 

[ckon]

Yes, all 2015 Genesis's in Canada are HTRAC. I'll update my Signature.

Thanx. Your experience mirrors mine.

If everybody else having vibration problems would specify the model and options of their car, especially HTRAC (AWD) it would really help build a database for those of us having this problem and seeking commonality of symptoms. TIA.

 

[4104]

My new 2015 3.8 was built February 2015 and came with Michelin tires. Does this mean the later models come with the correct tires or were the tires replaced at the dealer?
This vehicle was brought in from a different dealer. 25 miles on the clock...

 

[Toga]

Mine is HTRAC. I am still experiencing minor vibration between 65 and 75 mph after the tire swap.

 

[jarred52]

My new 2015 3.8 was built February 2015 and came with Michelin tires. Does this mean the later models come with the correct tires or were the tires replaced at the dealer?
This vehicle was brought in from a different dealer. 25 miles on the clock...

Which Michelins do you have?

 

[hamrules]

Had the Hankook's replaced with the Michelin Primacy MXM4's. Per the recall they are suppose to force balance all 4 tires and set them up on the car in specific location, front right or left back right or left according to how they turn out after the force balancing. I found that the Michelins road fairly bad in comparison but lessening the PSI helped a lot, set at 31PSI @ 60ish degrees out side, and now they feel pretty good all around. I still do get some of that "flat spot" feel for about 6 blocks as I did with the Hankook's, I just keep wondering if it has something to do with the continuously variable dampers that are part of the shocks. They are controlled at all times, if I get the stability control turned off quick enough it seems to go away - hard to verify though.

 

[Ernie3647]

Had the Hankook's replaced with the Michelin Primacy MXM4's. Per the recall they are suppose to force balance all 4 tires and set them up on the car in specific location, front right or left back right or left according to how they turn out after the force balancing. I found that the Michelins road fairly bad in comparison but lessening the PSI helped a lot, set at 31PSI @ 60ish degrees out side, and now they feel pretty good all around. I still do get some of that "flat spot" feel for about 6 blocks as I did with the Hankook's, I just keep wondering if it has something to do with the continuously variable dampers that are part of the shocks. They are controlled at all times, if I get the stability control turned off quick enough it seems to go away - hard to verify though.

I think the continually variable dampers are unique to the v-8 models.