Rough Ride (rear)

[ImInPA]

Everyone I heard from at Hyundai said that the 2010 Genesis will not be noticeably softer than the 2009, but it will ride much better on problem roads.

Has "everyone you hear from" at Hyundai told you what they consider to be a problem road? I am one of the folks that really did not have an issue with the ride of the Genesis during my extensive test drives. Could it be that I simply do not have a "problem road" in my area? I especially concentrated on concrete sections with expansion joints. Can you ask your contacts at Hyundai what exactly is being changed? One of the members here posted that he checked out the 2010 parts numbers and there was no difference in the components, at least from a part number perspective. Just curious what they might be changing.

 

[orthoman]

There are a lot of Genesis owners on this board; not all of them are reporting "rough" rides. Why don't you have the dealer drive the Gen and you sit in the back seat. That's the only way you'll be able to form a true opinion on whether Hyundai has "failed" their customers or not.

My rear seat passengers are NOT happy with the ride back there. I knew of this issue from the 4 speed bumps i have to negotiate in and out of my community. Also the 2" drop from my garage gives me a start each mourning. This is defiantly a comfort issue.. I have been wondering how the car handles so well when driven hard.. is it a trade off?

 

[GripperDon]

This thing ( later issue V6 sedan ) is simply crude when it comes to suspension refinement. Anyone even Wendell Collins can adjust a suspension to provide a good ride when the surface is smooth or on a smooth track. But give it a sudden change in altitude and it chokes. Very amateurish and not in step with the rest of the car. Kind of like the unfinished trunk was before they wizened up and started supplying the speaker cover. The car is a strange juxtaposition of a bunch of separates. If they didn't have it ready for prime time they would have served themselves better by having the first year be a completed product the 2010 Genesis!! Yea ! instead of the 2009 project in work. for example great shape on the seats but too cheap materials that quickly stretch and that have track that don't go back far enough. Or the first bluetooth software I have ever seen that does not alow downloading or useing the phones phonebook in one step. Or..... enough lest you get the wrong idea, I like the car enough to have bought it and enough to keep it, after having discoveredthe flaws, but have come to doubt if it was a wise decision. Not that buying a car is ever an investment, it's just a decision and not a lifetime commitment like a marrage.

 

[Mark_888]

Has "everyone you hear from" at Hyundai told you what they consider to be a problem road? I am one of the folks that really did not have an issue with the ride of the Genesis during my extensive test drives. Could it be that I simply do not have a "problem road" in my area? I especially concentrated on concrete sections with expansion joints. Can you ask your contacts at Hyundai what exactly is being changed? One of the members here posted that he checked out the 2010 parts numbers and there was no difference in the components, at least from a part number perspective. Just curious what they might be changing.

This has been posted at least 3 time before. A Hyundai employee on the Hyundai Think Tank site said that the following are being changed/tuned:

1. Shocks
2. Springs
3. Bushings

Someone suggested that the employee who posted that could be wrong. I guess that is possible, but there are lots of other Hyundai employees who post there (it is a Hyundai site) and no one retracted it last time I looked.

In my previous posts, I included the exact wording, and a photo and short bio of the Hyundai employee.

 

[ImInPA]

This has been posted at least 3 time before. A Hyundai employee on the Hyundai Think Tank site said that the following are being changed/tuned:

1. Shocks
2. Springs
3. Bushings

Someone suggested that the employee who posted that could be wrong. I guess that is possible, but there are lots of other Hyundai employees who post there (it is a Hyundai site) and no one retracted it last time I looked.

In my previous posts, I included the exact wording, and a photo and short bio of the Hyundai employee.

I understand, but what do they consider "problem roads" ??????? I am not interested in posts on some forum but the folks at Hyundai you are in contact with.

 

[Mark_888]

I understand, but what do they consider "problem roads" ??????? I am not interested in posts on some forum but the folks at Hyundai you are in contact with.

Hyundai Think Tank is not just "some forum" it is a site run by Hyundai Motor America and the HMA employees are clearly designated when they post. We are not talking about factory workers here, but people at HMA in California who have been asked to participate in the website.

I was told about 5 months ago (don't recall exact date) by a very, very, high-level person at HMA that there would be changes to the 2010 Genesis suspension, and that the final setup was personally tested and approved by John Krafcik who is the acting President and CEO of HMA.

I really don't know what other information you want. The 2010 will presumably be available soon, so we will find out shortly how it rides.

 

[ImInPA]

Hyundai Think Tank is not just "some forum" it is a site run by Hyundai Motor America and the HMA employees are clearly designated when they post. We are not talking about factory workers here, but people at HMA in California who have been asked to participate in the website.

I was told about 5 months ago (don't recall exact date) by a very, very, high-level person at HMA that there would be changes to the 2010 Genesis suspension, and that the final setup was personally tested and approved by John Krafcik who is the acting President and CEO of HMA.

I really don't know what other information you want. The 2010 will presumably be available soon, so we will find out shortly how it rides.

Well, I hope that the ride is made better for those that want it. I know that a member here looked up the suspension part numbers for the 2010's and they are the same part numbers as the 2009. Mybe they will be updated. But for now, the part numbers would indicate that the 2010 Genesis will ride the same as the 2009. As Wendy's used to say, "Parts is Parts."

 

[Mark_888]

I know that a member here looked up the suspension part numbers for the 2010's and they are the same part numbers as the 2009. Mybe they will be updated. But for now, the part numbers would indicate that the 2010 Genesis will ride the same as the 2009. As Wendy's used to say, "Parts is Parts."

The suspension has not been redesigned. No one ever claimed that. Only a relatively minor tuning was necessary. If someone wants a soft cushy ride, they should look elsewhere for a car.

I don't know if the part numbers would be same or different if they made minor changes to the specs, assuming that they were interchangeable (which I believe is the case in this situation). Besides, I would not be shocked (no pun intended) if a dealer on this forum doesn't want to people to know that 2010 suspension has been improved if they are still selling 2009 models, so I would find such claims about 2010 part numbers as "suspect" at this early time before the 2010 has even been announced. In March of 2009 I had hard time getting a dealer to find the right part number for the 2009 Genesis oil filter, so I find it hard to believe that dealers already have the 2010 parts list.

And no, it was not Wendy's who said parts is parts, it was their competitor (obviously meant to be McDonald's) in the Wendy's commercial. Wendy's maintained that their chicken nuggets were made of real chicken pieces, and not ground-up, processed, and reformulated chicken parts like McDonald's was (at least at the time). So Wendy's did not think that parts is parts. If you do, that is your privilege.

 

[GripperDon]

I will take you at you word that that is what you have heard and I awill be Glad when they are changed, "As I said before." Personally I have never said I didn't believe anything you posted. My posting variances on the theam are related to my evolving appreciation of the magnitude of my problem Since it is a public forum I am sure you can appreciate that and allow some ofus "others" to post also.

Now! since they have recognized the problem some of us have, if they will just change out the part on ours, then our efforts will have been useful. It will be great to brag about the car!!!!. As I have said before I love the car but my experience has been overshadowed and spoiled by the ride "I experience" Such a shame for me, anyway looking forward to getting mine fixed. VIN # KMHGC46E09U058658 in case the Hyundai people who you report read these posts, want to know and be able to contact me as to when I could expect that the required parts will arrive at the dealer.

 

[09gen46]

HMA so.cal rep told me he will 'elevate' my concern of 'bouncy ride' in the backseats. have not heard anything yet, though... sat in 3.8 and it seemed less bouncy than my 4.6

local dealer's svc dept told me they do not have ways to 're-tune' the suspension...

has anyone talked to their local svc dept and received same comment??

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[thomaspf]

Yep, my dealership easily reproduced the out of control jumping up and down over a certain stretch of road but they could only comment the car is operating as desinged.

They told me they would be happy to do something as soon as Hyundai North America will make updated parts available.

My last visit not only covered the suspension but also the safety issues in early models discovered by the Insurance Institute for Highway safety.

http://www.iihs.org/ratings/rating.aspx?id=1026

According to the dealership there are no different parts which is clearly not true given that the report mentions redesigned parts that lead to a higher safety rating for the models fitted with the new knee bolsters and steering wheel air bag.

http://www.iihs.org/ratings/rating.aspx?id=1094

The dealership had never been informed of these test results either and even after calling into Hyundai North America could not figure out how to upgrade my car with the updated features to improve safety. There are simply no parts to order. Hyundai plays this like the problem never exisited.

Cheers

Thomas

 

[dataguy]

The dealership had never been informed of these test results either and even after calling into Hyundai North America could not figure out how to upgrade my car with the updated features to improve safety. There are simply no parts to order. Hyundai plays this like the problem never exisited.

This is consistent with what the service manager at my dealer said...basically that the TSB for reprogramming of the air bag control unit to fire sooner addressed that safety issue.

 

[thomaspf]

This is consistent with what the service manager at my dealer said...basically that the TSB for reprogramming of the air bag control unit to fire sooner addressed that safety issue.

Let me make a guess that your service manager did not give that statement to you in writing and will deny ever having made it if you go back with this article. In his defense, these guys are just being left out in the rain by Hyundai North America.

http://blogs.cars.com/kickingtires/2009/02/hyundai-genesis-iihs.html?AID=10546635&PID=3240104

This article clearly states that the front airbag issue is not resolved by reprogramming the unit, however there is no different part number for the fixed airbag or knee bolster. My dealership tried to get hold of the spokesperson mentioned in the article (Dan Bedore) but failed to get him on the phone...

My hopes are not too high for getting a real fix for the suspension issues. For my part I would be gladly spending my money to get my car into the safest state possible but Hyundai is preventing even that.

Cheers

Thomas

 

[dataguy]

Let me make a guess that your service manager did not give that statement to you in writing and will deny ever having made it if you go back with this article. In his defense, these guys are just being left out in the rain by Hyundai North America.

Well, to be fair, I don't think any service manager in the U.S. will give anyone any statement in writing on any issue

 

[GripperDon]

maybe a group wish, will make new springs and dampers for 2010 appear

 

[GripperDon]

This is a informational post not a post for complaining or to get comment.

This morning the SACHs Shocks were removed from the car. They were tested individually. The shocks are NOT THE PROBLEM. For information purposes ans to prove they were removed the number on the shock is 55311 3M801. The car was then lowered and the stiffness of the rear was tested without shocks by having 1 then 2 then 3 burly guys sit on the rear trunk. The springs alone are so stiff that 1 moved it less than 1/8 inch 2 about 3/8 and 3 no quite a half. They bounced up and down, all are suspension techs at a alignment, shock specialty service center, their comments: whoa this baby is stiff and hard.

Added info: the specification for my 3.8 says the springs are color coded either (skyblue-skyblue) or (Skyblue-Pink) mine have a different color code on one spring and the other is not paint coded at all.

Shocks replaced, Ride unchanged. Next step new springs. That will occur this week. PS bushings inspected OK.

 

[jwaters943]

GripperDon,

I gotta say, I admire your dedication to solving this "problem". I'm very much looking forward to hearing how different springs effect the ride quality.

 

[Mark_888]

This is a informational post not a post for complaining or to get comment.

This morning the SACHs Shocks were removed from the car. They were tested individually. The shocks are NOT THE PROBLEM. For information purposes ans to prove they were removed the number on the shock is 55311 3M801. The car was then lowered and the stiffness of the rear was tested without shocks by having 1 then 2 then 3 burly guys sit on the rear trunk. The springs alone are so stiff that 1 moved it less than 1/8 inch 2 about 3/8 and 3 no quite a half. They bounced up and down, all are suspension techs at a alignment, shock specialty service center, their comments: whoa this baby is stiff and hard.

Added info: the specification for my 3.8 says the springs are color coded either (skyblue-skyblue) or (Skyblue-Pink) mine have a different color code on one spring and the other is not paint coded at all.

Shocks replaced, Ride unchanged. Next step new springs. That will occur this week. PS bushings inspected OK.

This is pretty much what I expected. The Genesis needs softer springs and better shocks with more damping power. This will make the suspension more compliant, but keep it from bouncing around.

 

[GripperDon]

I am trying to get a pair of lower spring rate coils made for the rear.













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[Asus999]

I am trying to get a pair of lower spring rate coils made for the rear.

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Isn't that going to cost a pretty Penny to build and install? and I guess it would nullify your warranty? Do you have any concerns about that?