Suspension Issue - A new take

[Puredeath]

Did anyone get a survey from Hyundai in the email?

Hyundai vehicles are now recognized as being amongst the highest quality in the industry.
This is driven by listening to our customers.

Hyundai engineers would like to obtain feedback from you regarding your Hyundai Genesis.

Below, you'll find a link to a quick survey that should take no longer than ten minutes to complete.

 

[Genesis380]

Got it and completed it this morning. I gave them the nth degree on the suspension and asked them to please remedy it for those of us having the problem.
They got my "feedback", alright!

I am still inclined to think that temperature has an effect. It seems to ride better when it is cooler.

 

[Puredeath]

I gave them my feedback as well about the suspension issue.

 

[GripperDon]

I did not get the survey. What is the return address? Can anyone post the link to the survey?

 

[Genesis380]

GD: The survey is an individual survey that has an encoded URL with a unique customer ID. Once the survey has been completed, it can't be accessed again, otherwise I'd have be more than happy to post the URL so that you could also complain about the suspension!

 

[GripperDon]

Thanks, Didn't get it or the survey for customer rating of the dealer regarding the purchase. Guess they don't like me. I do like the car except for the stupid spring rates and damper adjustments.

 

[Midnight]

Sorry if i offend anyone, but i would like some clarification on the issue at hand (i may take delivery of a genesis tomorrow)

The genesis has "noise issues" from the front end. or loud tires i assume? this causing a undesired operation. Their is no mechanical issues with the car correct? other then shocks going bad early (which ive seen with many hyundai's... my friend has a 2001 Sonata. she does beat it up, but its always squeaking or something. although she does not have much pride in her vehicle.... i bet thats why it never stopped running)


Someone, please.... verify this information with me..... i hear people are trading in their genesis's and going other places...... i do not want to make a bad decision.

I was going to get the level 1 package (3,000$ only package) i have navi in my car, i never use it. my iphone is easier and more reliable.

I am currently driving a Mercury Marauder 300A. 302 HP 4.6 V8. and i love it. and do not plan on selling it. the Genesis would be an addition to my home.

Clarify all issues in a PM if possible. or post here.

Thanks in advance!

 

[tjn007]

Sorry if i offend anyone, but i would like some clarification on the issue at hand (i may take delivery of a genesis tomorrow)

The genesis has "noise issues" from the front end. or loud tires i assume? this causing a undesired operation. Their is no mechanical issues with the car correct? other then shocks going bad early (which ive seen with many hyundai's... my friend has a 2001 Sonata. she does beat it up, but its always squeaking or something. although she does not have much pride in her vehicle.... i bet thats why it never stopped running)


Someone, please.... verify this information with me..... i hear people are trading in their genesis's and going other places...... i do not want to make a bad decision.

I was going to get the level 1 package (3,000$ only package) i have navi in my car, i never use it. my iphone is easier and more reliable.

I am currently driving a Mercury Marauder 300A. 302 HP 4.6 V8. and i love it. and do not plan on selling it. the Genesis would be an addition to my home.

Clarify all issues in a PM if possible. or post here.

Thanks in advance!

Midnight--

I'm afraid your ride is going to be very subjective. Since you live in South Florida, like I do, what I can tell you is the ride is great and I love the car.
The Dunlops it seems are not the best tires for the Genesis. But with the relatively smooth Florida roads, you will not notice any issues with the suspension. Over some of the rougher roads I have been on, it has not been as bad (at least for me) as others have reported. The tires likely have a little to do with the ride comfort but I think most of it comes from the stiffer ride which I happen to like. As far as anything mechanical, for the 1st 10,000 miles, absolutely no issues.

Go to this thread for a poll on what issues some owners are having (mostly small)

http://www.genesisowners.com/hyundai-genesis-forum/showthread.php?t=2792

 

[Seattle Genesis]

Got it and completed it this morning. I gave them the nth degree on the suspension and asked them to please remedy it for those of us having the problem.
They got my "feedback", alright!

I am still inclined to think that temperature has an effect. It seems to ride better when it is cooler.

I got my email survey yesterday and I also gave them sufficient explanation of the issues on the suspension and transmission.. Im sure I will here a knock on my front door and big ole Wendall will be there asking me why Im not happy with his 'seat of the pants' ride expertise....

 

[Genesis380]

Well, I just picked up my car from the Hyundai dealer. They had a Hyundai rep look at it, and predictably they said the ride is "normal". They loaned me a 4.6 for the day and it rode way, way, way smoother than mine. Obviously not all Genesis' ride alike. There is an issue with the suspension not matter what Hyundai says.

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[wallymn]

Well, I just picked up my car from the Hyundai dealer. They had a Hyundai rep look at it, and predictably they said the ride is "normal". They loaned me a 4.6 for the day and it rode way, way, way smoother than mine. Obviously not all Genesis' ride alike. There is an issue with the suspension not matter what Hyundai says.

What did your dealer say about the ride quality differences between the loaner and your car?

From everything I have read, more than 1 user has reported a "bad" ride in their car but driven another and found the ride ok, which removes 'subjective' from the conversation.

A dealer should be able to sample a "bad" and "good" ride back to back and see the same result.

If there is anyone in SE Minnesota with a "bad" ride I would be happy to be the "good" ride in the comparison.

 

[jwaters943]

Well at least more of us seem to be in agreement that not all Genesis are created equal. Some seem to ride pretty well (my experience), while others are unacceptably harsh and/or bouncy.

I can tell you one thing, I love my current Genesis, but if I decide to upgrade to a 2011/2012 Genesis w/ the upcoming Supercharged V8 I'll be sure to test drive the hell out of it before signing on the dotted line. I'd hate to find out later that my new $45k luxury sedan rides like crap.

Best of luck to current owners with issues. Lets hope Hyundai is listening and does the right thing by you (e.g. retrofits your Genesis w/ new or retuned suspension components under warranty).

 

[Genesis380]

The dealer's lame response was that the car with the good ride is a V8 and mine is the V6. BS not even worth repeating. The demo I drove before I bought mine was a V6 and I drove it on 2 separate occasions and the ride was never was an issue. In fact, it was so smooth that my 7 year old called it the "smooth car". He calls our Genesis the "bouncy car". Even a 7 year old can tell the difference.
I'm going to call Hyundai customer service back, but I think the only way I'll get a smooth ride is to trade it for something else.
Anyone want a Premium Plus with 2,500 miles?

 

[LLT]

I've had a fairly long road with the Genesis. 4 dealers, NTB and my own garage. Nearly the entire front suspension has been replaced and it still has a rough ride and a drone noise in the front left that is NOT present in two V8's that I've driven on the lots. A district service manager and field engineer have driven the vehicle and said they don't see an issue.

Hyundai will NOT acknowledge an issue in spite of the numerous complaints (a district rep said "we get this complaint a lot, I don't see why") on here, to Hyundai, on the Think Tank site, etc. They're not going to do or retrofit anything, because to them, a problem doesn't exist (although they did make changes for 2010.) Everyone I'm aware of gets the standard "NPF" - no problem found. They are very nice people to deal with for the most part, but based on my experience, they and especially their dealer network are just not ready for the overall luxury experience yet. They're close... but they're not there yet.

Unfortunately, I'm going to have to take a significant bath and do what I should have done in the first place - get the Lexus LS. I should have known better than to beta test a first-year vehicle. It's difficult to blame Hyundai in that regard.

I think by and large, most customers are happy with their Genesis sedans, so they're obviously doing something right. It's just not for me.

My advice to those purchasing one: take it for an overnight test drive (if they refuse, find another dealer) - drive it on all possible road surfaces, in the morning and afternoon (some contend that the ride quality fluctuates based on ambient temperature) and ensure you're happy with it under all conditions. My bad for not doing just that and assuming Hyundai had quality control consistent amongst all Genesis sedans.

 

[Genesis380]

There must be variations in spring or shock absorber rates between vehicles, or perhaps something as simple as overtorquing. It can't be THAT complicated. Hyundai should be taking apart each Genesis with ride problems and determining the cause, not denying that a problem exists. At the very least they should be measuring the suspension natural frequency for variations from spec, not "seat of the pants" test driving around a dealer's parking lot. How else can they improve the product, and create a trusting and loyal following?
Getting a Hyundai was an experiment for me. I really expected them to stand behind a product like the Genesis, but it appears that my confidence in them was misplaced. I guess I'll be going back to the Japanese ...

 

[LLT]

I could -almost- understand if I could feel/hear the same experience in other genesis's as ride quality and noise are two very subjective things... but, the other two I've driven were two of the quietest cars I've been in, still not a floaty ride, but smoother than mine. This is on the same stretch of roads near my dealers. The tech and engineer states "Still seems normal." I've even narrowed down at least the noise issue to something in the right front suspension... we have a stretch of road in which one lane is freshly paved and the other is not. When driving only the right side of the vehicle on the fresh road, the vehicle is whisper quiet. When driving only the left side on the fresh pavement, the noise remains the same. If this is "normal" - it would stand to reason the noise should remain consistent between sides. What do I know? It has to be a damper or perhaps the strut itself... nearly everything else has been replaced (at my expense.)

As I said, the people on the phone have been very nice and helpful. The people in the field either just don't care or are incompetent, I don't know which. Either way, I can't keep throwing money at this thing. Have to draw the line somewhere.

 

[genesis 45]

Llt so those serenity tires really did ny help the ride quality ???? Please let me know before th waste my cash............thx

 

[genesis 45]

Llt so those serenity tires really did nt help the ride quality ???? Please let me know before i waste my cash............thx

 

[LLT]

They did help. They do mask more of the imperfections in the suspension. Still not to an acceptable level (for me.)

 

[GripperDon]

I was under my Genesis rear wheel suspension and the springs on my car do NOT match the color code noted on the service manual. I will take pictures and post. Wonder if we are being subjected to manufacturing quality control slipups ?

I am definately convinced that the cars do ride differently. So if you drive a demo and then expect that the one you get delivered is going to ride the same ( A VERY RESONABLE EXPECTATION) you are mistaken. You go in drive a model with the engine trannny you want and it drives OK, and then wait for them to get the color you want, you should expect that they are all built the same and not have to be a quality inspector, where would it stop? are you expected to test every item on the car?

The service departments would not know what ride quality varations were even when they are experiencing it. I can't even get them to return a call. I may well be trading if I can't get the 2010 springs etc., when the 2010 comes out. They so far don't show a change in spring identification color dot or for the dampers, but I suspect that the manual is not yet updaed. Wonder if that is on purpose?