2015 Genesis Sedan shakes/wobbles

[ksoze]

I suppose I should have said that several people teased me since I had been driving German cars for many years. Believe it or not, the vast majority of folks still believe that a Hyundai is a cheap low quality vehicle. That is why most of the Genesis buyers remove the trunk badge and replace it with the Genesis wings.

I also come from German cars and instead are finding people intrigued and inquisitive why I chose this car instead of mocking. Many when told it is a Hyundai, nod and say they are surprised and have heard Hyundai has made big gains. I think the tide is changing on views on Hyundai, not necessarily due to the Genesis, but the positive experiences with many over the last few years.

I removed my trunk logo more for the surprise or stealth effect than embarrassment or shame I own a Hyundai.

 

[TeeJet]

If you don't have the stomach for it, don't be an early adopter. Take the loss and trade it for a yuppie mobile.

The first Gen had an issue with limited travel of the rear end that would bottom out. That was named "Car of the Year". It was sorted out.

Hyundai is wanting to break into the luxury market. They wanted to blame the tires, but it does seem to be deeper. That is one reason why I bought the extended warranty. Even without the extended warranty, When you look at how Hyundai redesigned the second generation with driving dynamics in mind shows that they are committed to moving forward.

I think that Hyundai is an up and comer. I don't give a cr*p about what other people say because I bought the car for me. It is the first year of a total redesign, am I surprised that there are a few warts, no.

Edit to add: I also walked into the deal realizing I wasn't going to get 5-star dealership service experience. Think of a commodity item.

Early adopter? What a silly notion. I never signed on to be a alpha/beta tester. Hyundai obviously didn't do the needed testing on the vehicle. People who trusted them are now being hurt.

And there is nothing wrong with my stomach that a healthy dose of Hyundai support would not cure. They need to be proactive. Why not own up to this and stop throwing band aids at the problem such as repeatedly replacing tires.

 

[RSPEC429]

^
It's one thing to bitch and moan and do nothing about your problem but it's another to bitch and moan and proactively search for a solution...which do you fall under?

 

[RSPEC429]

With that said, I ask you, aside from replacing the tires, has the dealership worked with you in any other way?

 

[TeeJet]

With that said, I ask you, aside from replacing the tires, has the dealership worked with you in any other way?

Nothing yet other than multiple tires. It's been four trips to the dealer so far. I will be patiently talking to them again tomorrow and will request they upgrade this by bringing Hyundai engineers into the discussion. I feel I AM doing what I can to search for a solution but owners are not in a good position to accomplish much on their own. This "yuppy" will keep trying, however.

 

[TeeJet]

With that said, I ask you, aside from replacing the tires, has the dealership worked with you in any other way?

Called the dealer again this morning. The service adviser met with the service manager to discuss my problem. They won't get anyone else from Hyundai involved right now and want it back for another overnight once again. Even if I call Hyundai customer service they will tell me to continue working with the dealer. Do you have any other suggestions, RSPEC429?

 

[ckon]

Called the dealer again this morning. The service adviser met with the service manager to discuss my problem. They won't get anyone else from Hyundai involved right now and want it back for another overnight once again. Even if I call Hyundai customer service they will tell me to continue working with the dealer. Do you have any other suggestions, RSPEC429?

I just gave up on Hyundai and replaced my wheels on my own to the tune of $650. I'll let you know the results in the next couple of days. Hyundai really jumped the shark over this issue - I couldn't be more disappointed in them.

 

[TroyK]

I just gave up on Hyundai and replaced my wheels on my own to the tune of $650. I'll let you know the results in the next couple of days. Hyundai really jumped the shark over this issue - I couldn't be more disappointed in them.

no first impressions??

 

[ckon]

no first impressions??

First impression is good but I want to wait a couple of days so I can get a few miles on them.

 

[TroyK]

First impression is good but I want to wait a couple of days so I can get a few miles on them.

i presume you are also using the last set of tires the dealership put on the car, and not new ones??

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[ckon]

i presume you are also using the last set of tires the dealership put on the car, and not new ones??

Correct!

 

[ckon]

i presume you are also using the last set of tires the dealership put on the car, and not new ones??

Let me be clear that this is my attempt to address possible wheel issues causing high speed vibration, not "flat-spotting". I'm also having Discount Tire measure the runout on my wheels so I can report it to HMA.

DT told me that many manufacturers are now putting out rims that tend to be somewhat "soft" and are more easily damaged by bad roads. Not an excuse, but possibly a reason, though no damage was reported to me by Hyundai and they had just had the car!

I don't expect to be seeing a fix for the flat spotting, though. I'll be surprised if it has any effect on that issue.

 

[DFWGenny]

DT told me that many manufacturers are now putting out rims that tend to be somewhat "soft" and are more easily damaged by bad roads. Not an excuse, but possibly a reason, though no damage was reported to me by Hyundai and they had just had the car!

I can actually see that happening. Hyundai has a department that mounts tires all time. They have it down to a science. They possibly have a robot that does the job. If the wheel is susceptible to damage, it may not be exposed to the same forces in the factory. Then you have a dealer with a ham fisted tech, probably the most junior of group ... add a soft wheel and they've stepped in it.

It sounds like before I get my tires changed from the dealership, I need to get DT to measure the run-out on the wheels.

 

[DFWGenny]

Early adopter? What a silly notion. I never signed on to be a alpha/beta tester. Hyundai obviously didn't do the needed testing on the vehicle. People who trusted them are now being hurt.

And there is nothing wrong with my stomach that a healthy dose of Hyundai support would not cure. They need to be proactive. Why not own up to this and stop throwing band aids at the problem such as repeatedly replacing tires.

Yes you did when you decided to purchase any first year run of a car. It is not as bad as it used to be, but there are secondary and tertiary interactions that a small set of test mules can't totally see all failure modes no matter how intense the testing. Ask Honda and others about Takata supplemental restraints. Now there is a case where people have been hurt.

Have you elevated it to your zone rep?

 

[TeeJet]

Yes you did when you decided to purchase any first year run of a car. It is not as bad as it used to be, but there are secondary and tertiary interactions that a small set of test mules can't totally see all failure modes no matter how intense the testing. Ask Honda and others about Takata supplemental restraints. Now there is a case where people have been hurt.

Have you elevated it to your zone rep?

When I spoke to the dealer again this morning I asked them to get the factory people involved. They said no. Do I have any other options that I can pursue?

After monitoring this forum for several months I don't recall see any reports that anyone has solved the flat spot symptoms by repair or replacement of tires and/or wheels. Unless I missed something my conclusion is that the problem lies somewhere in the chassis.

 

[RSPEC429]

I'm not sure what state you're in, but I would start looking in to your state's Lemon Law.

Let the dealership do their thing and likely fail at repairing it and then get it Lemon Law'ed.

 

[RSPEC429]

Also, don't bother with the BBB:

http://carbuying.jalopnik.com/the-better-business-bureau-cant-help-you-1718817695

 

[CanukV6]

When I spoke to the dealer again this morning I asked them to get the factory people involved. They said no. Do I have any other options that I can pursue?

After monitoring this forum for several months I don't recall see any reports that anyone has solved the flat spot symptoms by repair or replacement of tires and/or wheels. Unless I missed something my conclusion is that the problem lies somewhere in the chassis.

Send an e-mail to HMA Customer Service explaining your issues and follow up with a phone call a week later. I did this and discovered that my Dealer had never spoken to the Hyundai Canada Service Techs to discuss possible causes and cures. They are now doing so and have agreed to try Road-Force Balancing the wheels/tires - again, something I thought they had already tried.

 

[ckon]

Send an e-mail to HMA Customer Service explaining your issues and follow up with a phone call a week later. I did this and discovered that my Dealer had never spoken to the Hyundai Canada Service Techs to discuss possible causes and cures. They are now doing so and have agreed to try Road-Force Balancing the wheels/tires - again, something I thought they had already tried.

FWIW, I've been there (contacted HMA) and done that many times in the last several months and am in the process of writing HMA again. I've met with two parties from HMA and am totally unsatisfied with the results (basically none), and the words "flashlight" and "two hands" keep coming to mind.

It's starting to look to me like, aside from the "flat-spotting" issue the vibration and sunroof problems are OEM problems that Hyundai doesn't appear to have a handle on. The sunroofs rattle more often than not and the wheels are apparently sub-standard for the application, at least for the heavier HTRACs and, IMO, nobody will admit anything.

 

[Nikgen]

Send an e-mail to HMA Customer Service explaining your issues and follow up with a phone call a week later. I did this and discovered that my Dealer had never spoken to the Hyundai Canada Service Techs to discuss possible causes and cures. They are now doing so and have agreed to try Road-Force Balancing the wheels/tires - again, something I thought they had already tried.

It amazes me how dealers blatantly lie - it's a damn shame, but they can't be trusted to do the right thing.