I can tell you about 4 dealers in the Chicagoland area that do not have special sections, flooring, etc at all. They are parked in the same showroom, in the same section and with the same flooring as the Elantra right next to it.
ditto for the 4 closest to me, no differences in any area of the dealerships.
Coming from the wonderful experience of my Volvo dealership, ie, my rep has been there as long as I have owned the car, is trustworthy and knows me and my car well, only one tech has worked on my S60 for the past 4 years, maybe as far back as five, they ALWAYS have a loaner for me, even if I call 30 minutes prior and they "don't have any available", my guy will find one, they are EXTREMELY POLITE, turnover is very low, and so on, all the things you would expect from a good Volvo dealer.
My moms experience so far with her 2013 Genesis has been the absolute opposite (she used to own an 850 and we use/d the same dealer) of everything we have experienced at the Volvo dealer. There is never the same person behind the counter, no one ever knows whats going on, no one knows who you are nor could they be coerced into pretending to care, they don't know how long whatever it might be will take, you have repeat your name and info and the reason for your call many times in almost every instance she has called, no loaners, no special areas, no special reps, certainly no special treatment.
This will not have an effect on my choice to buy a 2016 Ultimate sedan in Monte/Ivory, but its a real bummer to know this is the level of incompetence I will have to deal with for oil changes, or god forbid, warranty work.
I am specifically referring to South Point and Round Rock (for the Austin TX area). Next closest option is the better part of an hour away....so, not an option.
I hope this will usher in a better age for Genesis owners, but I'm not holding my breath, i can only hope I get statistically lucky with the car I buy in that it will have no issues.
only time will tell