Sorry to hear the Genny isn't as much fun to drive. I can understand, coming of a CTS!
But the EQ settings should be the same setting every time you turn it on! I change my settings on occasion due to the variety of music sources I use, and my settings are exactly where I left them. You might want to double check with another dealer!
Anybody else have input for us??? That doesn't seem right.
Mike
Mike, double check whether this is actually happening every time you turn the radio on, or whether it is happening every time you start the car (which often coincides with starting the radio). In other words, start the car, set the EQ, turn off the radio, turn it back on (without stopping the engine) and see if the EQ has been lost. Sometimes, a defective battery (shorted plate) will start the car, but the voltage will drop to a point where you get memory loss in some functions (I once had a car that had this problem brand new, and it took the dealer a year to diagnose it. About half the time I started the car, it dumped the trip computer memory.).
This problem with Hyundai dealer service people telling customers "it's normal" with every problem that represents even a minor challenge is one that Hyundai is going to have to address quickly, or the huge gains they have made in recent years are going to collapse.
I drove Hondas, Nissans, and
Buicks for about 20 years. Never once had a dealer claim that something that is obviously not normal was "normal-- they all do that." On the other hand, this seems to be the first reaction of a number of Hyundai service people. What bothers me more is the lack of intellectual curiosity. Good grief, I drive into the service department with a brand new car that is making a decidedly unluxurious knocking sound, in rhythm with the engine but irregular. Something is loose somewhere, or there is something decidedly "borderline" in the car's engineering. Yet nobody seems to know about it. Then, after hearing it, they say "They all do that -- more or less -- I think."
Fine, but "What is it?" They can't say, and yet after several weeks, they still can't say!! In other words, they do not care.
Now, if I owned a Hyundai dealership and a customer came in and my flagship product made a strange noise, I'd find out what that strange noise is. For sure. No doubt. 100% certain I would have that customer on the phone with an answer within a week.
Not only that, if I were involved in Hyundai at the corporate level, I'd have a factory rep scanning any forum such as this one EVERY DAY, so that I'd know what the customers are saying.
