Another question regarding
CarPlay and its upcoming TSB. Is it standard practice by the dealers to update all cars on the lot with the TSB (no matter what the TSB is for) or do they wait until the car is sold then have you bring it in to the service department to get the TSB taken care of?
A TSB (Technical Service Bulletin) is not the same as recall. Also, not all TSB's require any specific action by service personnel, it is merely clarifying information about a technical issue that may not have been documented previously (in shop manual, etc). There was one TSB for the early Genesis that did nothing but document the various paint codes. I guess that would come in handy if a car had to be sent to a body shop.
Most TSB's are only to be performed by a dealer if a problem can be duplicated by the service personnel, so it is not performed proactively to all cars. One example of this was a scraping noise on the rear axle that required some spacers to be installed on some 2009-2010 Genesis sedans (based on manufacture date). My Genesis qualifies based on the date range, but I never experienced the problem.
A few TSB's, like the brake fluid replacement with DOT-4 (before it was escalated to a recall later) was required to be performed anytime a car was brought into the shop for some other reason (oil change, etc), and was also mandatory to be performed on all inventory in stock (new or used). Customers were not notified by HMA of the TSB (at least until later when it became an official recall), so not every car had the brake fluid replaced (until it became a recall).
We were able to read the exact TSB's because they were posted and available for download on the
www.hmaservice.com website. This site is no longer free, and not sure the TSB's are still there even if you pay. The TSB's are in PDF format and sometimes have pictures to assist the techs perform a repair. I downloaded about a dozen of them pertaining to the Genesis back when they were available.
Recalls are different in that HMA must notify the owner (original or subsequent) and the recall work must be applied when the car is brought in for service, and it applies to all applicable vehicles regardless of whether any symptoms can be observed. Note that a recall, like a TSB, may only affect vehicles made between certain manufacturing dates.
Your service advisor can easily check for any required TSB's using your
VIN, but they may not want to discuss a TSB that is only informational, or is only to be performed if and when they can confirm a problem exists with your vehicle.
