It amazes me how often I see or hear about situations like this. I think that some people just don't want to work for a sale. I wonder if they have trouble with distinguishing who is serious and who isn't from e-mail. From the end of the consumer, I interpret it as a negative reaction to the move toward more balanced availability of information. I've found that dealers (across brands) are increasingly reluctant to provide pricing information via e-mail, and are wary of what they reply with being shopped. I understand their point of view to a certain extent, but if the job is to sell units, they should be embracing what could be a treasure-trove of quick sales if they just provide transparent pricing quickly and efficiently when asked.Emails are usually not a big deal. I got one from a dealer I bought four cars from. I replied giving exactly what I wanted and a price offer. Never heard back. That dealer was 20 miles north of me. A dealer 45 miles south of me had the car I wanted. Drove in about 1 PM and drove out at 3 PM with my new car. Could have been an easy sale.