Navigation system software update

[dataguy]

A point should be made that C. (M&S), is a Hyundai company...while I'm sure revenue stream is important, it's not the same as a third-party supplier who might be getting screwed out of a sale because something is under warranty.

The bigger issues are probably the NAVTEQ royalties and the coordination issues between the various business units of Hyundai (and keep in mind, just as there's a parent-child relationship with the car company, there's the same relationship between M&S and M&S USA).

 

[GripperDon]

Wow, sounds like what I am coming to expect from these guys and that's for everything not just Nav and suspension.

 

[AMH]

I had not too many disappointments so far with my car, but this is truly a big one.
Shame on Hyundai for letting their top-of-the-line Genesis customers down. Just my opinion...

 

[rv65]

M&Soft has finally released the map update for the Genesis. The update isn't for sale on their website. Instead you have to schedule an appointment and have it done at the dealer. It requires a security code so it makes it difficult if not impossible to get a disc and share it with other owners. The update is available for only $199.00.

 

[rv65]

This update must be a comprehensive update as it takes about 200 minutes to complete.

 

[crupp]

Called two local dealers this morning and neither one was aware of the upgrade. Both are calling me back with what they find out

 

[agentkev]

If Hyundai expects customers to pay $199 for an upgrade for an extraordinarily poor GPS, they're making a "penny-wise pound-foolish" business decision. I'm generally pleased with my 2009 Hyundai Genesis 3.8 with tech package, but the nav system is so poor, it tends to make my overall impression as less than satisfied. (That's one of the problems with not paying enough attention to something the driver sees every time he or she gets in the car. If you're going to cut corners, do it on something that doesn't get looked at each time the "start" button gets pressed.

There is no way I'll be paying anything to "fix" what doesn't work well with the nav system. I already bought a <$200 GPS --- which has more features and is easier to use than the tech package GPS. Shame really. This is likely to be my first --- and last --- Hyundai. I'll make my final decision when I find out how the Genesis holds its value, but if it doesn't --- that coupled with the disappointing nav system will leave a lasting impression that's just too negative.

 

[mk1]

If Hyundai expects customers to pay $199 for an upgrade for an extraordinarily poor GPS, they're making a "penny-wise pound-foolish" business decision. I'm generally pleased with my 2009 Hyundai Genesis 3.8 with tech package, but the nav system is so poor, it tends to make my overall impression as less than satisfied. (That's one of the problems with not paying enough attention to something the driver sees every time he or she gets in the car. If you're going to cut corners, do it on something that doesn't get looked at each time the "start" button gets pressed.

There is no way I'll be paying anything to "fix" what doesn't work well with the nav system. I already bought a <$200 GPS --- which has more features and is easier to use than the tech package GPS. Shame really. This is likely to be my first --- and last --- Hyundai. I'll make my final decision when I find out how the Genesis holds its value, but if it doesn't --- that coupled with the disappointing nav system will leave a lasting impression that's jung...must too negative.

Never once has the nav in my 4.6 done what it wasn't supposed to do. I'm not exactly sure what people are expecting quite honestly. It gets me where I need to go, period. Isn't that the whole purpose, nothing more, nothing less? To say this is the reason to never buy another Hyundai is....quite silly.

 

[GripperDon]

Actually I think it is more than nothing more nothing less. I want more ease of entering destinations and less confusing steps, my wife is NO dummy and she will not expend the effort required to enter the destination as required. on more than one occasion the destination is not on the maps data base and can provide the last mile of info. We live in a fast expanding city and we really don use it. FINALLY THE ROUTE THE SYTEM CHOSES (cap oops) is many times not either the fastest or the shortest but simply the one it can compute based on what it knows The "lists" of info is really outdated. So YES to us there is more than simply getting you there.

 

[STREETS]

I live on on newer street- its on the NAV. I see no need currently to do the upgrade and the GPS has never failed me and I travel quite a bit. To use a redundant GPS doesn't seem logical to me.

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[mcginnpm]

Regardless of the level and ease of use, or the satisfaction with the displayed information and features, I think all will agree that paying $199 to merely update the navigation database (which is now 2 years old in my Genny, 1 year old on the day I bought the car) is akin to highway robbery. I can buy a fairly descent GPS for that price.

My Genny's GPS NAV pretty much gets me where I need to go about 99.9% of the time. Unlike some folks who seem to have had bad experiences, most of my complaints about it are at the "cosmetic level" (maps aren't detailed enough at higher levels, poor route selections, out-of-date Point of Interest data, etc.). But that certainly wouldn't have stopped me from buying what is an otherwise very affordable, high-end vehicle.

I don't use the GPS as my primary navigation source. 20 years of flying taught me NOT to blindly rely on what technology tells you. That's a quick way to end up dead. I try to know where I'm going before I go. The NAV merely "confirms" enroute what I already knew before I departed, and it alleviates the need for me to check a folded-up, paper map or a MapQuest printout while I am driving.

 

[dtrane67]

I have had my Genny for two months now. I really don't understand what all the fuss is about with the Nav system. I have had 5 GPS units (3 Garmin and 2 Mio) and all were high end units and the one in the Genesis is better than all of the them. I love my Garmins, but there has been no need for them since I got my new ride. On any unit you get, even new units have outdated info. Map updates for Garmins cost what, about $99 bucks each year! I work in the auto industry. $199 dollars for OEM level anything isn't out of line.

If you put 4 people in a car you will have 4 opinions about what is the fastest/shortest route to any destination. The only real way to know the fastest route is if you knew the route in the first place which means you really didn't need the GPS to get there, right? This thing gets me where I am going, period. In unfamiliar territory, I trust it and it hasn't let me down.

This is a fine automobile. Truly we are nitpicking at best. Nav systems in the Mercedes/BMW's are NO better. All of them have their quirks.

Just my 2 cents.

 

[smhirsch]

I have had my Genny for two months now. I really don't understand what all the fuss is about with the Nav system. I have had 5 GPS units (3 Garmin and 2 Mio) and all were high end units and the one in the Genesis is better than all of the them. I love my Garmins, but there has been no need for them since I got my new ride. On any unit you get, even new units have outdated info. Map updates for Garmins cost what, about $99 bucks each year! I work in the auto industry. $199 dollars for OEM level anything isn't out of line.

If you put 4 people in a car you will have 4 opinions about what is the fastest/shortest route to any destination. The only real way to know the fastest route is if you knew the route in the first place which means you really didn't need the GPS to get there, right? This thing gets me where I am going, period. In unfamiliar territory, I trust it and it hasn't let me down.

This is a fine automobile. Truly we are nitpicking at best. Nav systems in the Mercedes/BMW's are NO better. All of them have their quirks.

Just my 2 cents.

I'm not disagreeing with you that you can get from Point A to Point B with the navigation system.

I will say, however, that having a new Genesis 4.6 after driving an Infiniti G35x with navigation for the past 3 years, and having a chance to see their latest updates/upgrades (also available on the Nissan Maxima - it's a combination touch screen/wheel with high resolution, and includes bluetooth iPod/iPhone integration for music and weather forecasts for your local region) while car shopping this past winter, the Hyundai offering has a way to go in terms of inputting destinations, and also needs text to speech augmentation to put it on par with the "nicer" systems out there.

Obviously I didn't allow the navigation system to be a deal breaker, since I did get the Genesis. However, for a vehicle with such top-notch offerings (electronic parking brake, hill hold, courtesy lane change blinkers, double laminated glass, etc.) one would certainly expect that their navigation system would be on-par with the quality of the rest of the offerings, especially in light of the Lexicon audio system.

My guess is that much like they did from 2009-2010, Hyundai is holding back some "goodies" that they're going to make available in the 2011-2012 models, and some of these upgrades will likely be coming. That's one of the reasons I opted to lease mine rather than buy it... I've heard rumors of many things coming (I know, that's in a different forum) that I'd prefer to roll into when the time comes rather than worry about resale.

 

[OBCT]

My opinion is similar to dtrane67's.

In my experience, the Genesis' nav system "just works." There have been maybe two instances out of dozens and dozens (the GPS gets a lot of use!) where the system's "outdatedness" has actually affected our mapped route. Both times it only took a couple minutes to backtrack, cross over some "new" territory, and re-connect with the given route.

The fact we live in a very well-established area infrastructurally may play a part in our positive experience, but we have done a fair amount of traveling in the car already, and it's mostly been a dream.

 

[gperzel]

Hi Guys;
Guess the first question for dtrane67 is: What year Genny do you have? Is it the top end Tech package?
Most of the issues and complaints regarding the Nav have to do with the 2009 Tech package and the stubborn failure of Hyundai to provide an upgrade for it. I have yet to see any comments from anyone with the 2010 touch screen Nav so don't know where that stands.
I have to agree with smhirsch - the tech pkg Nav system in the 2009 does not compare with other high end systems and has a number of issues, the most telling is the lack of current map data. On top of that, the search process defies logic- why go State-Street- City- Number when the logical process is State-City-Street-Number. Do you have any idea how many Main Streets are in NY alone?
My $200 Garmin Nuvi is 10 times simpler and more accurate . I used both side by side (the Genny voice is better!) on a 300 mile trip and the Nav lost the way 3 times, missed 2 major turns, did not recognize a new bridge existed (3 years old). The Nuvi never skipped a beat and also provided speed limit info and lane change alerts.
The next week I used it to locate and travel to a winery on the east side of Seneca Lake. I got within 2 miles of the place and Genny directed me to take a left. Sensing something was amiss, I nevertheless did as I was told (nice day, no rush) just to see where it was going. It took me ewast to cayuga Lake, down the lake 5 miles, back west to Seneca and the north to the winery- about 14 miles out of the way!!
Ironically, as I write this, my 2009 Genny Nav system is being updated by a regional Hyundai tech rep at my dealers location- special arrangement resulting from many communications with Hyundai USA. I believe that he will be installing the 2010 TSB discussed on other threads, but don't know for sure. I have requested that the rep call me before doing anything but no call yet so this too may be another disappointment.
My dealer is unaware of any map update for the 2009 and has kept referring me to Map&Soft- who I'm starting to believe is nothing but a virtual company located in Patagonia.
I will provide an update tomorrow as to the results of today's adventure.

 

[Aquineas]

Regardless of the level and ease of use, or the satisfaction with the displayed information and features, I think all will agree that paying $199 to merely update the navigation database (which is now 2 years old in my Genny, 1 year old on the day I bought the car) is akin to highway robbery. I can buy a fairly descent GPS for that price.

While I agree it's pricey, it's also consistent with what other manufacturer's charge. One could take that a step further and say that factory nav systems are a ripoff across the board. It's just the price you pay for integration into the vehicle electronics.

That being said, I am still getting used to my Genesis Nav so I'll reserve judgment. I do like the fact that entering a common restaurant name that's a chain will bring up the search results sorted by relevancy (distance), which is a lot more than I can say for my Acura. I don't like the fact that the street name for E. Main is different than W. Main. Why not just let me enter "Main", an address number, then choose between east and west

 

[gperzel]

Hi Guys;
I have a 2009 Genny V8 with Tech Pkg. After much communication and copious whining, Hyundai USA agreed to update the Nav info in my Genny. Arrangements were made for a regional tech person to come to my dealer and supervise the installation.
I dropped my car off Tuesday night, was given a loaner SUV (which ran out of gas after 12 miles!) and the tech arrived mid morning on Wednesday.
The rest of Wednesday was spent trying to get the system to accept the update- no luck. I was told that a special authentication code was needed which had to come from Hyundai engineering. The tech left and told the dealer the code would be emailed to them. Didn't happen Thursday nor Friday until I again called HMAUSA who promised to expedite. Code arrived early afternoon and update was installed (3 discs-over 3 hours).
I picked up the car Friday evening- all personal NAV data and phone directory was deleted. Here is the original and new car data base:

ORIGINAL NEW 04/10/10

HyundaiBH: 16.185__08465A30DV 17.008010021A30DV

HDD Version: NA_3.0.0.01 08313A NA 8.0.03 09503A 2/2

Navibox SW: 16 10 81 08.10.24 BH.02.11.21.01

Navi database: 02.03.03 2008/04/26/08 03.00.00.2009.08.25.14

As you can see, the new nav database is the same as the 2010 TSB database- which is identical to what Map&Soft says will be the new update for the 2009's. My dealer is still unaware of any new map update for the 2009's.

I haven't had a chance to check out the new database but everything appears to be the same in terms of process- still enter the street name before the city, etc.

 

[dond13]

Never once has the nav in my 4.6 done what it wasn't supposed to do. I'm not exactly sure what people are expecting quite honestly. It gets me where I need to go, period. Isn't that the whole purpose, nothing more, nothing less? To say this is the reason to never buy another Hyundai is....quite silly.

How about directing me to a location and missing by about 3 miles? This was a home that had been there for 20 years. It has made about 3 mistakes such as this. It also is so out of date that a highway that was finished in 2006 is not shown.

The GPS has been the biggest disapointment with my Genny. I don't even use it anymore, preferring to look up addresses on Google Earth and memorizing the directions to them.

 

[gperzel]

Hi All;
The latest- from a very reliable source within HyundaiUSA

"Hyundai is in the process of issuing a bulletin to its dealers about navigation updates. Dealers will buy the navigation updates from Map&Soft and then offer to install map updates to its customers. Dealers will set their own price for the map updates. We expect map updates to be issued once a year. "

 

[mk1]

How about directing me to a location and missing by about 3 miles? This was a home that had been there for 20 years. It has made about 3 mistakes such as this. It also is so out of date that a highway that was finished in 2006 is not shown.

The GPS has been the biggest disapointment with my Genny. I don't even use it anymore, preferring to look up addresses on Google Earth and memorizing the directions to them.

Sorry to hear it, but I think you're being too picky or something else is going on. To rely on Google and memorizing directions instead of using the navi is totally insane, not to mention ridiculous.