Recall/Free Tire Replacement???

[B.P.]

.... a car that vibrates is not what we signed up for when we bought the Genesis. It's the only thing spoiling my experience and it's been happening every time I've driven the car after it's been sitting overnight ...

BillZ, well stated. I test drove 4 Genesis, and all had the flat spotting issue, first explained away as snow & ice on the wheels. I had read the forum threads on this, accepting it without anticipating what an annoying problem it would be. For me also has been an extremely disconcerting vibration at interstate highway speeds, somewhat mitigated to the point of being "acceptable" now after tire wear in at over 6k miles. I can't be the only one that has reported this to Hyundai.

I like everything about my Genesis, except the tire issues. If I had to do it over again I would not have bought the Genesis specifically because of the tires, and would not recommend this car to my friends. Looks like Hyundai is trying to do right, if for no other reason than public relations. I'll wait for my tire replacement before jumping to conclusions, then maybe I can again recommend this car.

 

[Midnightsun]

Ok, here is the email confirmation from Continental Tire.



Oddly enough they do not make tires in any of those to fit the V8 so I sent another email out. To be continued...........................?

Spoke with the people at Continental however I was not able to get info on what tire they were supplying. I did find out the Continental ProContact TX will become available in the next month in the size for the V8 Genesis and this is a standard tire usually for OEM application so chances are this will be the one. That being said there are really no reviews on this tire however past experience with OEM has never been all that great. My personal felling here is if the vibration noise is not an issue on your car then stick with the highly rated Hankooks. Here is a link to the TX. http://www.tirerack.com/tires/tires.jsp?tireMake=Continental&tireModel=ProContact+TX

Also spoke with Hyundai Canada and they confirmed the p18 campaign is in Canada also however we should not expect a letter for another couple of months so tear up those Hankooks at will. They said it is not safety based so no need to worry and this will be done by your dealer entirely free of charge. They were not able to tell me which Continental was going on however they based on the info I received from Continental tires it looks like the Continental ProContact TX will be it.

 

[ntx_v8]

From: http://www.consumerreports.org/cro/...ce-tires-on-all-2015-genesis-sedans/index.htm


Hyundai to replace tires on all 2015 Genesis sedans
Service campaign for vibration originated in Korea, expanded to U.S.
Published: April 08, 2015 02:40 PM

Hyundai Genesis drivers are about to get a fresh set of tires, free of charge. Owners of the current-generation Korean luxury sedan—redesigned for the 2015 model year—will be receiving a service bulletin notifying them that Hyundai will replace their current tires with a different brand, due to the possibility of vibration and road noise.


Until now, all versions of the Hyundai Genesis with 18- or 19-inch wheels have been fitted with Hankook Venus S1 Noble 2 tires. The Hankook 18-inch tires will be replaced with a Michelin model, while all 19-inch tires will be replaced with Continental ProContact DX rubber (per service campaign P18).

“Our dealers will replace the current tires with four brand new tires, regardless of whether the customer has experienced issues with the tires or not,” said Hyundai spokesman Jim Trainor.

On March 19, Consumer Reports first became aware of the service campaign initiated in the South Korean market—although no such campaign existed in the United States.

When originally contacted at that time, Hyundai Motor America had not announced plans to replace tires for American customers. When we recontacted Hyundai on April 7, it appeared that our persistence had resulted in the service campaign being extended to U.S. customers.

If there is any difference in the performance of the Genesis in our test fleet when shod with different tires, we will let you know.

 

[Genpire]

personally I have had zero problems with my hankooks. I have a the v8 ultimate. the car sits a lot and its driven only 3 miles to work and back for my wife. we have had it since October last year and only have 3500 miles on it and it started life with us at 900 miles, so 2600 miles from us in 6 months.

I have not received a letter and I live in Texas same as OP.

personally if it is isn't mandatory, i'll keep the hankooks and if the campaign last a good long while, I trade them in when they are lower on tread life. saving 900 bucks on new tires is fine by me.

 

[UmALum1990]

Geeez, nobody reads any more or what?

WE DO NOT KNOW WHICH MICHELIN OR CONTINENTAL TIRE IS BEING USED YET SO HOW IS IT POSSIBLE TO SAY IT IS A DOWNGRADE?

Midnightsun, we DO read. Please refer to the 2nd page of this thread and READ the letter, FROM HYUNDAI, posted by adam61, it says Continental. As far as Michelin, I had not heard of them until a recent post in this same forum brought it up.

 

[DRS]

This a great. Within 36 hours, mine get flat spotted. Rough enough to really notice. NOW let's all lobby for choice in a tire. I am not interested in noisy fast wearing (cooked in under 20k miles even in easy driving) Continentals, as has been reported. I know the Michelins have lasted 37k and have plenty left. Will likely go 45k miles, possible more. And they are quiet. Yes, they are speed rated for the 2012 5.0. Between the reports of noise, and short life, not interested. Choice is good in this case. They provide Michelin for 18" owners, find something good from them for us 5.0 drivers as a choice.

Wonder how long we are able to hold onto the Hankook before the trade out... The flat spot is embarrassing.. However they seem decent on rain, and so far are stone quiet. Who knows with some miles.

 

[DRS]

Modifying initial thoughts. TX has 45k mileage warranty/life expectancy in our V rated, 40k for W rated. One year free towing up to 150 miles for flat of any kind (or change to a spare), one year road hazard warranty. Wonder how quiet they will be?

 

[dach2k3]

I am not familiar with flat spotting... is this a tire issue? or is it something with the car?

I owned a 2004 Nissan 350z that developed bad tire wear that caused loud noises during breaking. The underlying issue was with the way the car was set up that caused the uneven wearing pattern in the tires. You could get them set up better but a lot of people could never get it to go away entirely. If you went to a better tire, and had them make adjustments on the car, they would last longer before the noise started.

My OEM tires lasted about 10k miles before the noise was unbearable. I had the car adjusted and bought Michelin Pilot Sports and they lasted over 25k miles before I had to change them. These were performance tires so 25k miles was very reasonable.

I am not noticing anything yet on my car and I have 14,400 miles on it. I own a 3.8L.

EDIT: I did some reading on the subject and I see that this is an issue with tires and not the car... if they are replacing the tires, that should take care of it. I have been pretty happy with Michelins whenever I have had them on my cars.

 

[kk in ct]

I'm glad they are doing this. The flat spotting for me has been an issue no matter what weather or temperature we are experiencing here in New England. I park my car outside at work,and even if I have to drive to another office a couple of hours later, the tires vibrate pretty good for the first couple of miles. Then they are fine.

I would imagine this might be causing some issues for car dealers in my area. When I was test driving these last August, when the weather was nice and warm, all three of the vehicles that I drove had this issue. On the first test drive, I was at a dealership where they really knew nothing about the car. I asked if the drivers seat had a massage feature, since that's what my initial impression was of the vibration. The salesman said "yep it must have that feature". Of course it doesn't, and he just made it up. I left them because they couldn't explain anything on the car and went to another dealership. Both test drives the car vibrated quite a bit for the first couple of miles but then was fine. The salesmen had no idea what the problem was, but said it was probably a tire balance issue and they would address it before delivery and all would be fine. And all was fine when I drove it off the lot when I took delivery, probably because they had to drive it down the road first to fill the gas tank for me.

So, although it's been an issue, it's something that exists only for the first couple of miles after the car has sat for a couple of hours. It's something I have learned to live with but also was surprising to me that such a tire would be chosen for a car they were selling as a smooth riding car. I'll definitely take them up on the tire switch when it becomes available. I wouldn't give up the car just for that issue. I just don't like when I'm driving someone for the first time and their first impression of the car is the vibration for the first couple of miles.

Kudos to Hyundai for listening to the feedback and offering a replacement.

 

[ksoze]

What makes no sense is how well the Ventus S1 noble2 is reviewed on other cars. They are considered quieter and flat spotting is not generally reported. Unless the batch supplied to Hyundai are defective, it does not really add up unless some drivers are not use to higher performance tires and their characteristics.

Flat-spotting is a known to occur on high performance tires - it is normal. They have more flexibility, are wider and have smaller sidewalls, all contributing to temporary, mostly cold induced flat spotting. The Hankook's do not appear to do this anymore than other similar tire - in fact, flat spotting complaints show up on all of these type of tires, so relief may not come from another brand unless the type of tire is downgraded.

http://www.tirerack.com/tires/tiretech/techpage.jsp?techid=42

______________________________

Help support this site so it can continue supporting you!

 

[Bernster]

This is my post from December 14 when I got Michelin Pilot Super Sport tires as replacement:

There are at least 4 threads on this forum on the defective Hankook tires. The Hankook problem is the Ventus S1 noble2 tires have a double layer of spirally wrapped nylon. It's this use of nylon vs polyamide that cause the tires to flat spot in as little as a few hours. Tirerack has a discussion of this at
http://blog.tirerack.com/blog/roll-o...s-to-polyamide

I drive about 3 miles to work. Well each way I get a rough ride due to the tires flatspotting. I live in South Florida so cold weather has little to do with it. Once the tires heat up on the expressway, problem is resolved if your wheels are balanced correctly while the tires are hot.

I complained to the dealer. The service manager was willing to swap my tires for a new set on another Genesis. However, he tried five different Genesis vehicles and all of them had the same flat spot problem. He put in a request to Hyundai to replace my tires. After talking to Tire Rack I suggested that they use Michelin Pilot Sport A/S 3 times. I had my fingers crossed as to whether Hyundai would even do anything let alone upgrade to the Michelin tires.

Much to my surprise the service manager called me two weeks later and said he could replace the Hankooks with Michelin tires. I was very happy.

What was even a bigger surprise is that they replaced them with Michelin Pilot Super Sport(Max Performance Summer). This is a fantastic tire. The ride and handling are noticeably better and the tires are quieter.

I had a short-term lease on a 2013 Mercedes-Benz S550 which had the same Michelin tires. I leased the 2015 Genesis 5.0 as a replacement. Up until now I really missed the Mercedes-Benz ride. These new tires help the Genesis to almost equal the Mercedes ride.

Bottom line: if you are having a problem with the tires call your dealer, make an appointment and demand that they be replaced. Go with the A/S 3 tires if you live up north. I feel real good about the Genesis and Hyundai as they stepped up to the plate and went beyond the call of duty to make this replacement.

Here is what Tire Rack has to say about these tires:

The Pilot Super Sport is Michelin's Max Performance Summer tire initially introduced as Original Equipment on several of the world's most sophisticated performance vehicles, including the exclusive limited edition Ferrari 599 GTO, Ferrari's fastest road car ever. Developed for drivers who care about how tire technology enhances their vehicle's performance and safety, Pilot Super Sport tires expand the Max Performance Summer tire performance envelope by delivering durability, handling and traction while increasing tread life. These tires are king of the hill in the Max Performance Summer category

For background of this problem on this forum look here

http://genesisowners.com/hyundai-gen...ighlight=nylon

and here

http://genesisowners.com/hyundai-gen...ighlight=nylon

and here

http://genesisowners.com/hyundai-gen...ighlight=nylon

and here

http://genesisowners.com/hyundai-gen...ighlight=nylon

 

[DRS]

I'm glad they are doing this. The flat spotting for me has been an issue no matter what weather or temperature we are experiencing here in New England. I park my car outside at work,and even if I have to drive to another office a couple of hours later, the tires vibrate pretty good for the first couple of miles. Then they are fine.

I would imagine this might be causing some issues for car dealers in my area. When I was test driving these last August, when the weather was nice and warm, all three of the vehicles that I drove had this issue. On the first test drive, I was at a dealership where they really knew nothing about the car. I asked if the drivers seat had a massage feature, since that's what my initial impression was of the vibration. The salesman said "yep it must have that feature". Of course it doesn't, and he just made it up. I left them because they couldn't explain anything on the car and went to another dealership. Both test drives the car vibrated quite a bit for the first couple of miles but then was fine. The salesmen had no idea what the problem was, but said it was probably a tire balance issue and they would address it before delivery and all would be fine. And all was fine when I drove it off the lot when I took delivery, probably because they had to drive it down the road first to fill the gas tank for me.

So, although it's been an issue, it's something that exists only for the first couple of miles after the car has sat for a couple of hours. It's something I have learned to live with but also was surprising to me that such a tire would be chosen for a car they were selling as a smooth riding car. I'll definitely take them up on the tire switch when it becomes available. I wouldn't give up the car just for that issue. I just don't like when I'm driving someone for the first time and their first impression of the car is the vibration for the first couple of miles.

Kudos to Hyundai for listening to the feedback and offering a replacement.

^ +1

 

[Gunkk]

I test drove the v6 last year and it had pretty badly flat spotted tires for a few miles. Would have driven me nuts if I owned it. Kudos to HMA for standing behind the product.

+1 Bernster... if you like the occasional spirited drive and haven't driven on Pilot Super Sports, you don't know what you're missing!

 

[GDT]

What makes no sense is how well the Ventus S1 noble2 is reviewed on other cars. They are considered quieter and flat spotting is not generally reported. Unless the batch supplied to Hyundai are defective, it does not really add up unless some drivers are not use to higher performance tires and their characteristics.

Flat-spotting is a known to occur on high performance tires - it is normal. They have more flexibility, are wider and have smaller sidewalls, all contributing to temporary, mostly cold induced flat spotting. The Hankook's do not appear to do this anymore than other similar tire - in fact, flat spotting complaints show up on all of these type of tires, so relief may not come from another brand unless the type of tire is downgraded.

http://www.tirerack.com/tires/tiretech/techpage.jsp?techid=42

Folks, not to add to what can often be a pseudo-religious war (which tire/car/etc is better), but I had come across the following from the JDPower site last week:

http://ratings.jdpower.com/automoti...nt+Tire+Customer+Satisfaction+Study/index.htm

Now, this rates brands, not specific models. But it's interesting that Michelin gets stellar ratings while Hankook gets the back of respondents' hands.

I like triangulating between Consumer Reports and JDPower, since the former rates objective performance and the latter tends to be a fairly objective assessment by real users on the brand or model. My sense is that JDPower tends to attract less "fanboy" action....people who are just rabidly pro- or anti- some brand or model, and want the world to know it...which is almost inevitable with ratings on consumer-facing sites like Tire Rack (or Amazon, or.....).

Full disclosure...I am actually something of a Michelin fanboy. And I also have the flatspotting problem on my V6 Ultimate AWD. Like another respondent, I do mostly short mileage trips so the problem is somewhere between annoying and infuriating...especially when I glance at my sales order and am reminded of how much I paid for the Flintstone Experience with this rubber (er, polyamide).

 

[uncarich]

When I enter my vin number I only get tail light recall so far

 

[pusaterkm]

From my service adviser:

The campaign requires us to inspect tires and rims falls under certain dot numbers on tires and manufacturing dates and parts numbers. The campaign only pertains to certain vin numbers depending on where and when the vehicle was produced. Your vehicle didn’t fall under this certain recall.

 

[drewaz]

From my service adviser:

The campaign requires us to inspect tires and rims falls under certain dot numbers on tires and manufacturing dates and parts numbers. The campaign only pertains to certain vin numbers depending on where and when the vehicle was produced. Your vehicle didn’t fall under this certain recall.

I just checked 'my hyundai' and there's no service notices for me.

 

[dareckibmw]

I was at the dealers today and noticed that a brand new Genesis 5.0 has new tires on, those were Continentals.

 

[Aquineas]

I was at the dealers today and noticed that a brand new Genesis 5.0 has new tires on, those were Continentals.

Did you happen to notice which tire? Also, you've been at the dealer a lot lately. Are you about to pull the trigger?

 

[DavidA5913]

Only the 5.0 Genesis' are getting the new tires. I guess Hyundai figures our 3.8 isn't worthy even though they flat spot just a badly as the 5.0's. NOT FAIR!