Reported Issues with the Genesis GV60

[jeff585]

I really do scratch my head at the lack of the rear wiper. Can you manage with it? Sure. But needing to frequently clean the rear window in winter weather does quickly gets old. I would not pass on the car because of it, but given all the other features the car has, why cut corners here?

I've seen Hyundai/Kia/Genesis make some other weird "content" decisions. For example, our Kia has the top of the line options package the includes features like lane centering, but yet other features like rain sensing wipers, Home Link, and LED headlights were unavailable in the U.S, despite being included in the top of the line trim on the same car in Canada.

 

[joegr]

I really do scratch my head at the lack of the rear wiper. ..., why cut corners here?

...

Maybe they were trying to please AJ.

Goodbye rear wiper.

There were two things I was determined to do when I received my gv80. First, the removal of the GV80 badge and the awd badge and today I was able to get that rear wiper removed.I will post the completed look soon…. Waiting on genesis led ,2 light badge. Red led when brakes applied and white when...

genesisowners.com

 

[Looney100]

I really do scratch my head at the lack of the rear wiper. Can you manage with it? Sure. But needing to frequently clean the rear window in winter weather does quickly gets old. I would not pass on the car because of it, but given all the other features the car has, why cut corners here?

The absence of a rear wiper didn't bother me during our winter. If the car is moving, the rear window stays clear. The only time I thought it would have been handy was when there was light snowfall while the car was parked outside. If there were a wiper, I could have just been lazy and switched it on to clear the window - in its absence I have to bring out the brush.

 

[Kassey22000]

The absence of a rear wiper didn't bother me during our winter. If the car is moving, the rear window stays clear. The only time I thought it would have been handy was when there was light snowfall while the car was parked outside. If there were a wiper, I could have just been lazy and switched it on to clear the window - in its absence I have to bring out the brush.

I’ve also found that applying Rain-x (or alternative) water repellent from the front windshield to below the lift gate spoiler glass each time I wax the GV60 works great for rain and road grime. Even helps with light sleet/dry snow.

 

[Looney100]

I’ve also found that applying Rain-x (or alternative) water repellent from the front windshield to below the lift gate spoiler glass each time I wax the GV60 works great for rain and road grime. Even helps with light sleet/dry snow.

Thanks! I'm going to try this next winter. I found that the mini-window below the spoiler quickly got and stayed messy whenever the roads were messy.

 

[jaaf74]

Today I had my steering wheel go blank, since none of the buttons on it would work. Only the Driving Mode button would work. Have this happened to any of you?

 

[vexige]

Today I had my steering wheel go blank, since none of the buttons on it would work. Only the Driving Mode button would work. Have this happened to any of you?

GV60 Steering Wheel control buttons suddenly lock

I just got a new GV60 2 weeks ago and I am already getting weird software glitches. The latest one was that all of the control buttons on the steering wheel locked and failed to respond to any button presses after I had to use the horn. Parking the car, turning it off, exiting it briefly and...

genesisowners.com

 

[chrmnxpnoy]

For some reason my Face Connect won't unlock the vehicle even though the circle status light turns green and recognizes my face my wife is also registered to the vehicle and the car won't unlock for face as well. Has anyone here run into this problem?

 

[Looney100]

For some reason my Face Connect won't unlock the vehicle even though the circle status light turns green and recognizes my face my wife is also registered to the vehicle and the car won't unlock for face as well. Has anyone here run into this problem?

Try a second time. This happens to me regularly and is one of many issues I’m awaiting a response on from Genesis. I believe it is related to hig vs. low power states of various systems. If it has been some time since I’ve interacted with the vehicle, and everything is powered down, the first attempt fails, but I notice that lights turn on inside the car after the first attempt and the second try works.

 

[chrmnxpnoy]

Looks to be an ongoing problem a few owners have run into this same issue as well

Check User Authentication System

Ok, that's new. Facial Recognition isn't working and it's not even an option in the setup menu. I've got an indicator telling me to check the User Authentication System. Into the manual I dive....

genesisowners.com

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[JjSoCal]

That, in a nutshell, describes my biggest issue with our GV60 - most operations (whether in the app or in the car) require at least a few more steps than should strictly be necessary!

I totally agree. Too many confirmations necessary.

 

[trebor27]

All in-car Genesis Connected Services have stopped working, as if I have no subscription. When trying to use the voice assistant in the car it says to register for additional services and will only route in "off-line" mode. i.e. no traffic etc.....

1. Soft reset doesn't fix it.
2. If I try to "reconfigure" through the connected services page the dash it fails and tells me to contact customer service.

The car does have cell coverage as I can request state of charge from my phone with no issue at all.

The only thing I have done recently was to enable Valet Mode, I wonder if that screwed it up?

I contacted customer service who have raised a ticket.... <sigh>

 

[trebor27]

Well the car fixed itself after I ran the May 2023 navigation and software update:

Notice | Official Genesis Navigation Update Website

Check out the latest update of Genesis navigation

update.genesis.com

Yay for the fix, boo for the problem in the first place....

 

[Looney100]

I'm currently driving a G70 as a loaner, this morning while cruising on an open highway I got a sustained collision warning and moderate automatic braking. Nothing at all was nearby.

 

[Guru0006]

View attachment 53619

Looks to be an ongoing problem a few owners have run into this same issue as well

Check User Authentication System

Ok, that's new. Facial Recognition isn't working and it's not even an option in the setup menu. I've got an indicator telling me to check the User Authentication System. Into the manual I dive....

genesisowners.com

I had that issue pop up. I deleted my fingerprint and it went away. I have since updated the car and have not tried to reinstall fingerprint scan

 

[G-729871]

New issue - dealership managed to scrape the side of one of our GV60's while it was in for (another) warranty repair. Waiting to see photos, but it apparently will need to be painted. Now we have the whole question of diminished value etc. Our service experience with our two GV60's has been lousy, to be honest.

 

[Jamas]

Strangest thing happened today. Was driving and music stopped and screen said resetting to factory defaults. I had to then go through setup and reset everything (profile, fingerprints, etc…).

Main battery is at 64% and 12-volt battery was reading 14.8. Volts at the time.

Anyone else experience this?

 

[GenesisJohn]

Strangest thing happened today. Was driving and music stopped and screen said resetting to factory defaults. I had to then go through setup and reset everything (profile, fingerprints, etc…).

Main battery is at 64% and 12-volt battery was reading 14.8. Volts at the time.

Anyone else experience this?

SAME!! Just today, very irritating. No idea why it happened but glad I am not the only one.

 

[Jamas]

SAME!! Just today, very irritating. No idea why it happened but glad I am not the only one.

Hmmm…Wonder if they tried pushing an update? You’d think they’d notify us if that were the case.

 

[GenesisJohn]

Hmmm…Wonder if they tried pushing an update? You’d think they’d notify us if that were the case.

It had to be something like that. I didn't touch anything and I couldn't stop it.