In addition to Steve Parrett, I have been contacted by Jack Stevens from the Wichita dealership. They have several 2019s, but for G70 currently only have the 2.0.Genesis Wichita (Hatchett dealership) has G70s on lot. They currently only have the 2.0 and sold one yesterday. The Genesis person to talk to there is Scott Parrett. I think they are the first Kansas dealership.
The first 7 of our allocation will be here by this weekend. 3 G70s and 4 G80s. The remaining 6 cars will be here by Jan 6th. At least I think that's what they said in our meeting this morning. I hadn't had enough coffee at time, so my memory is a little fuzzy.We got our allocation today for our first 13 cars. 8 of which are G70s. Nice mix of engines, trims, and colors. Should be here in a week or 2.
This is awful. And, experiences like this can ruin the brand for you.Long story. Dealer experience. Skip if disinterested.
Been following the G70 threads here a while and thought I would share a little experience regarding dealership availability since I saw the North Plainfield NJ location mentioned. Being from Texas, I have not had an opportunity to see a G70 in person, much less test-drive one yet. However, I had business in New York last week and knew that the N.Plainfield location had 13 cars listed and thought I would take a side trip for a test drive. It did not go well.
First off, this dealership is currently set up as an “Auto Mall” that carries more than one badge. Second, I was met in the parking lot as I stepped out of my rental car by a salesman who, by the 3rd sentence, was asking me “what it would take to get me into a new car today”. I told him that I was only interested in the G70 and that my hope was to test drive the 2.0 and 3.3 for comparison. He asked what color I was interested in and I told him any color in those two engines would be fine because I was more interested in drive characteristics at this point. He then told me that he would have to get GM approval for the 3.3 because they didn’t want “just any punk to take out that car - way to powerful”. I said no problem and was happy to talk to the GM directly if he felt it would help prove I was no punk (I’m almost 50). He then went back into sales mode and started to ask what features, technology or, again, color interested me. I once again told him I was only interested in comparing drive handling for both vehicles.
Sensing he wasn’t getting anywhere with the sales push, he asked directly “are you even planning to buy today?”. Me, “not without a test drive, no”. He then noticed the rental car had Florida plates and asked if I even lived in NJ. I told him that, no I was actually from Texas and have been following the G70 story for a while and wanted to see it in person. He asked why I didn’t just test drive it in Texas? (So, he either didn’t know or didn’t care that they are still not available in TX) I tell him why. He then says that he can get me the keys for both cars, but that I would be unable to take either for a test drive because “the GM would require a credit check to see if I would be eligible for financing before allowing me to take either car out.” I told him that I would happily leave a copy of my DL and auto insurance, but I would not authorize a credit check just for a test drive. He just shrugged his shoulders and stared at me. I told him to get the keys so that I could at least look inside of the cars he had on the lot. He brought back 2 key fobs, pointed to the two cars from inside the lobby and told me to bring the keys back when I was done because he needed to focus on other people who actually wanted to buy a car. Both cars he provided the keys for were parked with other vehicles on all 4 sides so driving the car would be impossible. I spent an hour going over each car and left the keys with the receptionist and left.
I was there an hour and 10 minutes and it was definitely not the “Genesis Experience” that Genesis corporate is interested in promoting with this car. Honestly, it was a pretty poor experience for any car brand really. Final thoughts (as of 12/1):
- They did have almost all the colors (except the Dynamic and Design editions)
- They had no 6MT
- One black 3.3 already had damage on the right front bumper from parking another car a bit too close
- All the cars were filthy and the dark chrome door handles really showed finger smudges
- All the cars had the dealer decal sticker added to the trunk lid and it is bad, real bad
- All the cars included the additional accessory items (mud guards, trunk appliqué, wheel locks, cargo tray, first aid kit)
If you’d like any other details, feel free to talk to Joe - I’m sure he’d be happy to help!
(I'm happy to move this post if it belongs elsewhere)
I've been to the same dealer and while I managed to get a test drive, I can echo the same sentiments about that particular dealer. I felt gross afterwards and it really put me off the brand. Had I not been to cherry hill and received the opposite experience I would have skipped the G70 altogether and moved onto a S5/m340i/c43This is awful. And, experiences like this can ruin the brand for you.
I actually agree with you that his priorities were (and should) be with helping someone that was there to buy. And, because he employed the old-school “direct pressure” sales approach the minute I stepped onto the lot, he knew I was not going to be a customer that day. So, I don’t blame him for not letting the tourist test drive the car, but I also feel his reluctance to help me and his reasons given bordered on deceit (I have never had to agree to a formal credit check to be approved for a test-drive). If he didn’t want me to drive the car, tell me so and we can be grown-ups.He does sound like the stereotype car salesman you see in movies and cartoons. That said, he was not going to sell you a car. How much time should he spend with you when he could make a commission working with someone else? Sure, his demeanor should have been more professional from the start, but I'd not have spent much time with you either if there were other fish to catch.
His first obligation is to his employer. I'd not have moved cars around so a tourist could take a test drive. That is different than the fact he is a pushy sales type though. While I agree he could have handled it better, I think him letting you look was about the most you can expect.
I ended up buying from this dealership this past weekend - drove 835 mi from Chicagoland and picked up the Mallorca Blue 3.3T Sport AWD. Definitely did not get a "Genesis experience" throughout the entire experience.I actually agree with you that his priorities were (and should) be with helping someone that was there to buy. And, because he employed the old-school “direct pressure” sales approach the minute I stepped onto the lot, he knew I was not going to be a customer that day. So, I don’t blame him for not letting the tourist test drive the car, but I also feel his reluctance to help me and his reasons given bordered on deceit (I have never had to agree to a formal credit check to be approved for a test-drive). If he didn’t want me to drive the car, tell me so and we can be grown-ups.
I was not a customer that day and he didn’t lose a sale. But, I also will not recommend that dealership to anyone that asks based on his tactics and the dealership as a whole. I will patiently wait for my opportunity in Texas, but I still feel the experience was worth sharing for the other forum members looking in NJ.
Congrats on the new ride, I think I passed by your car when I went for a test drive of the white 3.3T.I ended up buying from this dealership this past weekend - drove 835 mi from Chicagoland and picked up the Mallorca Blue 3.3T Sport AWD. Definitely did not get a "Genesis experience" throughout the entire experience.
The Genesis number forwards you to the Global Auto Mall front desk where you'll either talk to an Internet Sales Specialist who knows nothing about Genesis, incentives, etc. and will provide a low-ball offer to get you into the door OR they forward to you a damn voicemail.
When I ended up talking to a real person, Joe Diolosa, I got much further. I passed along my experience, which helped me get a better deal on the car in the end. Joe got the deal done but man, this guy is pure NJ - abrasive language being the worst of it, which could (and likely will) turn customers away.
I did relay my entire phone experience with the GM, Ed Rubino, who wanted to hear it personally so he could make changes. The staff I dealt with, finance and some salesman on the floor, were all very good and have only positive things to say.
The car had the stupid door bumpers and the giant Global Auto Mall sticker on the trunk. It was 25F in my garage on Sunday night, which made peeling all that stupid shit off a breeze. Also took off the Htrac badge too.