jkwrangle
Member
- Joined
- Mar 9, 2020
- Messages
- 26
- Reaction score
- 48
- Points
- 13
- Genesis Model Type
- Genesis G70
Not sure what the issue is exactly but having some trouble getting the Connected Services activated in the car on the infotainment.
It tries to connect and update itself but it just sits there spinning for like 7 or 8 minutes then says mobile network not available or something.
Called up Genesis and they had me reset the car by starting/stopping 3 times then resetting the headunit with the little button next to volume knob. No Dice. They escalated to an engineer who's supposed to get back to me next week.
Also asked about the missing 13 months on warranty/maintenance/connected services, and again they're super accommodating and say its not a problem. They already have the documents from my my original case so they'll just update the "Date of First Purchase" in their system to a few weeks ago and everything is all good. The connected services subscription takes an extra step I'm told because its beyond 3 months so it just needs a supervisor approval or something. They said its in the notes and when I hear from the engineer on my case next week everything will be sorted and he'll give me more details.
Learned a bit about the "Dynamic" edition on the window sticker versus the "Sport" model dealer told me it was. Basically exactly the same just with different tires, brake pads and some taillight accent I guess...
All in all there's a few extra hoops to jump through and phone calls to make to get everything straightened out, but honestly it's gone super smoothly so far. Not a big deal at all considering I had none of these perks when I drove off the lot. I'm only at 550 miles so far and long term reliability is still a question mark but going from the preowned warranty I had back to the new one is a huge relief.
The cherry on top is the car drives a treat and looks great as well. The red has grown on me a lot and has gotten more than a couple compliments. Definitely recommended while the opportunity still exists!
It tries to connect and update itself but it just sits there spinning for like 7 or 8 minutes then says mobile network not available or something.
Called up Genesis and they had me reset the car by starting/stopping 3 times then resetting the headunit with the little button next to volume knob. No Dice. They escalated to an engineer who's supposed to get back to me next week.
Also asked about the missing 13 months on warranty/maintenance/connected services, and again they're super accommodating and say its not a problem. They already have the documents from my my original case so they'll just update the "Date of First Purchase" in their system to a few weeks ago and everything is all good. The connected services subscription takes an extra step I'm told because its beyond 3 months so it just needs a supervisor approval or something. They said its in the notes and when I hear from the engineer on my case next week everything will be sorted and he'll give me more details.
Learned a bit about the "Dynamic" edition on the window sticker versus the "Sport" model dealer told me it was. Basically exactly the same just with different tires, brake pads and some taillight accent I guess...
All in all there's a few extra hoops to jump through and phone calls to make to get everything straightened out, but honestly it's gone super smoothly so far. Not a big deal at all considering I had none of these perks when I drove off the lot. I'm only at 550 miles so far and long term reliability is still a question mark but going from the preowned warranty I had back to the new one is a huge relief.
The cherry on top is the car drives a treat and looks great as well. The red has grown on me a lot and has gotten more than a couple compliments. Definitely recommended while the opportunity still exists!