FastCars
Active member
- Joined
- Jan 8, 2024
- Messages
- 205
- Reaction score
- 137
- Points
- 43
- Location
- Central Florida
- Genesis Model Year
- 2024
- Genesis Model Type
- Genesis GV70
I'm not disagreeing here, but there are exceptions at least.
Several years back, the local Lincoln dealer did exactly that. They took an instrument cluster out of a new car on the lot and put it in mine. I think they said it would be a week or two before a replacement one would come in and they weren't going to have me wait. (Note that my new car was still drive-able, just some of the instruments didn't work.)
I agree there are some dealers who will put their customers 1st but they seem to be a dying breed. In my experience, the smaller, family owned/run places tend to be like that but the large multi-brand conglomerates not so much.
This is actually not accurate. Most dealerships make very little money selling cars, as the margins are quite slim. However, the more cars they sell, the more the manufacturer will allocate them, and they get a better selection to boot. Manufacturers want to send lots of cars to dealerships that moves lots of cars. This is the dealerships's goal, to move lots of works, and create a large set of base and repeat customers, because the dealership is playing the long game...
What's the long game? Ask any dealership insider (non-specialty vehicles) where they make the bulk of their revenue, and the answer will always be the same... Parts and Service.
That was the model for many years, but it has been shifting & they now want the front ofthe store to be a huge profit center as well. Just look at all the useless add-on's & packages, outragious fees, ADM's ect. most dealers add these days. Here in FL it's gotten obscene !!

