DanTheMan
Been here awhile...
I was just talking about this to someone the other day. Often getting someone to pick up your car, or get free loaner cars for service, etc are what people with luxury vehicles are used to and they may have a hard time adjusting to the downgraded and limited service that Hyundai offers.
I'm surprised more of the people who have went from Lexus or BMW, etc haven't mentioned this.
I've had to drop the car off twice (once for a factory-related issue, and once for a "correction" from the previous visit). Both times I've received a service loaner. While I didn't believe there was a lot of communication (it seemed to be a monologue on my part), the problems were taken care of and I had something to drive each time. I'm glad as I use my car in my work--the need to travel is greatly impeded if I'm sitting in a service center/showroom. I will admit that the sales mgmt/staff seemed to be more motivated than the service management and staff. Admittedly, they did get the issues at hand resolved, and did so in decent time. Keep in mind that I was the first Genesis owner this dealer had--it was the most expensive vehicle on their lot! When I bought it (when the deal officially closed), the sales mgr, finance mgr., and a couple of other guys came by to shake my hand as the first Gen owner in town! I don't know if that ultimately had anything to do with the level of service provided or not, but it seemed to work out pretty well in the end.