Oil Consumption in '12 R-Spec

[akeyzoo]

*Update*
After speaking with HMA last week they told me they would contact the dealership and I would hear something in 7-10 business days.

Of note they keep saying they never heard of this problem with our cars...I wonder if we post our claim numbers after problem is fixed if that would make the process easier for other members with this issue?

I got a call this morning from dealership and they ordered me a new motor and should arrive 3-5 days.

The number I called for HMA is 877-277-0012.

Ugh, they want to do another consumption test, with 5/30 oil. Ack. I would fight them on this but I am in no hurry and the consumption test we did was odd, .5/2/.5 and likely causing them to scratch their heads.

Chris

 

[Big_tugg]

Thanks for this! I'm way off needing a service (only racked up 600 miles so far), but I'll make sure my dealer does this when I do need a service.

It's just like updating the firmware in my Sony Bluray player...

Dick

That's odd Chris. Did you ask them when the new test prove the same results what the next course of action was?

 

[akeyzoo]

That's odd Chris. Did you ask them when the new test prove the same results what the next course of action was?

Nope, I am avoiding conversations that include the "presumptive sale" of needing a new engine. I am trying to be reasonable and not too demanding. I see their point of view that the first 1000 they measured .5 qt low, then next 1000 2 quarts, then last 1000 .5 qts. Odd. I think it is how they fill the engine and an issue with the dipstick, but alas, another 3000 miles will make my point.

 

[fresh-popcorn]

My 2012 R-Spec has been at the dealer for 5 days now for testing and consumption test. I did the personal consumption test where the sheet of paper was filled out during normal road conditions.
Got a call 2 days later notifying me that they were following directions from HMA. Received another call yesterday saying that they are now awaiting instructions about what HMA wants to do with my vehicle.
There were three options;
1) Change Piston Rings
2) Short Block
3) Long Block

Service told me that option 1 was probably not a realistic one since if that was not going to remedy the problem they would have to bring my vehicle back and change the engine out adding to the costs they will incur.

I'm hoping for the long block route but I'll probably only have my vehicle for another year or two.

 

[Big_tugg]

I'm not going to lie Chris, I was border line ******* in a indirect type of way.

Fresh-popcorn, I'll b damn if dealer installs piston rings in my car. For example every time I freshen my motor up, block, crank, rods and pistons goes to machine shop for balancing cleaning, bore etc...I don't see dealer doing that. I do believe issue is between valves and pistons

 

[Big_tugg]

Dropped car off Monday, just got her back with new motor

 

[Alwaysforward]

Dropped car off Monday, just got her back with new motor

That is great news Big_tugg. It is good to hear that Hyundai is backing up their warranty and fixing the problem. Thanks for the follow-up.

 

[knelson454]

*Update*
After speaking with HMA last week they told me they would contact the dealership and I would hear something in 7-10 business days.

Of note they keep saying they never heard of this problem with our cars...I wonder if we post our claim numbers after problem is fixed if that would make the process easier for other members with this issue?

I got a call this morning from dealership and they ordered me a new motor and should arrive 3-5 days.

The number I called for HMA is 877-277-0012.

I called Hyundai and got me a case number today. I already had a oil consumption test but want another so I can get this fixed. Does anyone that had their engine changed want to share their case number so I have something to show the Service manager when I go to a different Hyundai dealer? I don't know if they have had any Genesis engine swaps don't but if I can show them that others are getting it fixed maybe they will be more understanding. Thanks in advance.

 

[Mark_888]

I called Hyundai and got me a case number today. I already had a oil consumption test but want another so I can get this fixed. Does anyone that had their engine changed want to share their case number so I have something to show the Service manager when I go to a different Hyundai dealer? I don't know if they have had any Genesis engine swaps don't but if I can show them that others are getting it fixed maybe they will be more understanding. Thanks in advance.

Dealers will never be "understanding." Dealers are taught to "push back" on these type of warranty claims, and they do not want to incur the wrath of Hyundai Motor America (HMA) for such an expensive warranty repair. The dealer also wants to make sure that whatever warranty work they do will get reimbursed by HMA. The decision will be made by HMA, so don't waste you time or energy arguing with the dealer about it.

 

[suntzuaow]

Wow, I haven't read all the string but I also have a 2012 Rspec. Brought it April 2012 with 12k on it was an exec car. I now have 58,000 and have had all the servicing done on time (since it was free). I've been on the 7.5k plan and always around servicing time I get the oil light when I do a hard right down hill when I go around the circle near my house. Didn't think much of it until I had to add 3 quarts of oil and I'm only 5k since my last service.

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[stuofsci02]

Wow, I haven't read all the string but I also have a 2012 Rspec. Brought it April 2012 with 12k on it was an exec car. I now have 58,000 and have had all the servicing done on time (since it was free). I've been on the 7.5k plan and always around servicing time I get the oil light when I do a hard right down hill when I go around the circle near my house. Didn't think much of it until I had to add 3 quarts of oil and I'm only 5k since my last service.

Oil light coming on in a vehicle is never a thing that should happen under normal circumstances...

 

[marinakorp]

Oil light coming on in a vehicle is never a thing that should happen under normal circumstances...

Agreed... and by the time the oil light is on...there is a good chance that something bad has already begun in the motor.

Had the Pistons and Rings replaced on my 09 Accord i4 Ex-L Manual Sedan. That is why I got rid of it. They also replaced the timing chanin, tensioner and a few other items of note.

Excessive oil consumption... about a qt every 1000 miles. It only carried 4 quarts.... and when the oil light came on (in a turn as the other poster described) ... was 2 quarts low.

 

[Big_tugg]

Wow, I haven't read all the string but I also have a 2012 Rspec. Brought it April 2012 with 12k on it was an exec car. I now have 58,000 and have had all the servicing done on time (since it was free). I've been on the 7.5k plan and always around servicing time I get the oil light when I do a hard right down hill when I go around the circle near my house. Didn't think much of it until I had to add 3 quarts of oil and I'm only 5k since my last service.

This happen to me when I first got my genesis, it's probably because you drive it hard. Ultilize your phone when things happen, record! This assist you with your battle!

 

[Genny4me]

Ugh, they want to do another consumption test, with 5/30 oil. Ack. I would fight them on this but I am in no hurry and the consumption test we did was odd, .5/2/.5 and likely causing them to scratch their heads.

Chris

Do you typically do the same type of driving?
The reason I asked is mine did not burn any oil during a 1500 mile road trip. When I went back to my usual driving (50 hwy-50 city), then it started burning oil again (1qt/1k miles).

 

[Big_tugg]

Do you typically do the same type of driving?
The reason I asked is mine did not burn any oil during a 1500 mile road trip. When I went back to my usual driving (50 hwy-50 city), then it started burning oil again (1qt/1k miles).

I would say I'm around 50/50 also. On nice days and little traffic I will drive her hard. Cruise speed average between 70-80, I don't use ESC, tires don't usually break loose unless I get frustrated with a slow driver/someone riding their brakes. But I still have my snow tires on which could be the reason the tires don't break loose much.

One thing I believe in is having the ability to drive your car like you stole it, if your car burns more oil that way, might want to consider it while going thru the test.

 

[palloverspec]

Hey fellas and fellererts. (Trying to be politically correct).

Took my Genny to another dealership Saturday, and they confirmed I was 1.4 quarts low on oil and we are performing another oil consumption test. This dealer seems to be perplexed at this and they want me to check the oil and if it goes below a quart to bring it back immediately for a leak down test.

This is the second dealership I have gone to about the oil consumprion. I must say I was very pleased with the way they decided to handle it. I was given a white paper document taken from Hyundai Tech Info Site stating oil consumption test and to return when the oil goes below a quart.

To give you a perspective, I got the oil changed at dealer 1 at 31000 miles for the initial oil consumption test and I currently have 34000 miles on the car. Dealer 1 checked the oil at 32500 miles and it showed there was no consumption. Dealer 2 check it at 34000 miles and it was down 1.4 quarts.

I think dealer 2 is willing to go the extra mile to get to the bottom of this.

I was very please with the professionalism of this dealership. They also updated my DIS software for the surround sound not staying on.

Not to say this was a major issue, but it was quite annoying and it does limit the life of the control knob.

 

[akeyzoo]

Do you typically do the same type of driving?
The reason I asked is mine did not burn any oil during a 1500 mile road trip. When I went back to my usual driving (50 hwy-50 city), then it started burning oil again (1qt/1k miles).

Lots of variables in how I drive, so hard to say. I do notice my consumption fluctuates quite a bit. That is part of the reason that Hyundai wanted me to REDO the consumption test. On the first 3 1000 mile intervals I measured 0.5Qt, 2Qt and 0.5Qt consumption. A pretty wide variance. Now, I believe much of that variance is in how the oil is filled/measured, but I cant tell the service rep how to fill oil/read a dipstick. What do I know (except more then him).

Anyways, I am now 2/3rds through my second test. Results are 0.5, and 1.5 Qts low.

Although this has been an annoyingly long trip down consumption lane, with way too much time spent in the service department, I will ensure I get a new engine out of this which will make it all worth while I guess. People seem universally happy with their replacement engines.

If I saw the oil light (which is low oil pressure as a result of low oil, not low oil) I would take this very seriously. Worst condition I have had was when accelerating hard up my hill and around a corner. I could hear the oil pump cavitate for a second, but no low oil pressure light. Thats when I realized I needed to push this with Hyundai. At that time I was 2 QTs low.

Chris

 

[akeyzoo]

Hey fellas and fellererts. (Trying to be politically correct).

Took my Genny to another dealership yesterday and they confirmed I was 1.4 quarts low on oil and we are performing another oil consumption test. This dealer seems to be perplexed at this and they want me to check the oil and if it goes below a quart to bring it back immediately for a leak down test.

This is the second dealership I have gone to about the oil consumprion. I must say I was very pleased with the way they decided to handle it. I was given a white paper document taken from Hyundai Tech Info Site stating oil consumption test and to return when the oil goes below a quart.

To give you a perspective, I got the oil changed at dealer 1 at 31000 miles for the initial oil consumption test and I currently have 34000 miles on the car. Dealer 1 checked the oil at 32500 miles and it showed there was no consumption. Dealer 2 check it at 34000 miles and it was down 1.4 quarts.

I think dealer 2 is willing to go the extra mile to get to the bottom of this.

I was very please with the professionalism of this dealership. They also updated my DIS software for the surround sound not staying on.

Not to say this was a major issue, but it was quite annoying and it does limit the life of the control knob.

I think the dealers are at the mercy of Hyundai's service requirement for oil consumption, which is documented as 1Qt/1000 miles. Some interpret this religiously, some not as much. For anyone with an engine replacement with less consumption then that, you had a great regional rep that is stepping up. Mine doesn't appear to have any leniency.

BTW, re the oil consumption test. I am personally convinced the first measurement will always be low. I think the measurement on the dipstick is NOT linear and that the engine can be slightly overfilled and show at the full line, and that you could pull upwards of a half a quart out before you notice. It is the only thing that can explain why my first oil consumption readings are always low (and the second high).

Stick with the test over 3 readings and average it out.

Chris

 

[palloverspec]

For anyone with an engine replacement with less consumption then that, you had a great regional rep that is stepping up. Mine doesn't appear to have any leniency.

Chris

I think you might be on to something. Why is it Hyundai can change out engines for some people's car with less oil consumption than you are seeing?

Here we have a critical area where this can be construed as being subjective and not objective; or, more so, they are not treating eveyone across the board fairly, and discriminating for whatever reasons. (And I don't mean skin color).

I find it hard to believe that a multi-billion dollar company would leave themselves open to future law suits based on the fact that they have changed out engines for individuals cars for less oil consumption and refuse to address this for people with significant oil loss.

This is mind-boggling to me and I can picture lawyers salivating at the mouth over this.

If I were you, I would speak to HMA and open up a case regarding your oil consumption issues and ask the question why are they selectively fixing the issue on some cars and not all cars especially when some cars are burning more oil than others.

There has to be some legal discourse. Your reginal rep cannot/shall not discriminate for any reason.

Ultimately, HMA will have the final say.

 

[akeyzoo]

I have a case number, it is what got my second consumption test going. If they do not make right after this consumption test (800 miles to go) then I will likely hire a lawyer. Oh well. I suspect they will make right, and will follow the process until they prove me wrong. Reality is, I believe, that they are confused by the variance in the test results (which are repeating).

They also have taken to adding paint to see if I pull the plug or not. When I noticed paint on the dipstick I called dealer and asked for permission to check my oil. I told the guy I was rightfully uncomfortable NOT checking my oil, and that unless he could guarantee any damage caused by possible oil starvation would be resolved I would be checking my oil. He agreed, and told me I could check my oil. Odd. My car ran through 2 qts supposedly in 1000 miles, I am guessing at 3 qts I would start seeing issues... I ain't gambling with that.

I should hit my final 1000 mile interval in about 2 weeks.

I think you might be on to something. Why is it Hyundai can change out engines for some people's car with less oil consumption than you are seeing?

Here we have a critical area where this can be construed as being subjective and not objective; or, more so, they are not treating eveyone across the board fairly, and discriminating for whatever reasons. (And I don't mean skin color).

I find it hard to believe that a multi-billion dollar company would leave themselves open to future law suits based on the fact that they have changed out engines for individuals cars for less oil consumption and refuse to address this for people with significant oil loss.

This is mind-boggling to me and I can picture lawyers salivating at the mouth over this.

If I were you, I would speak to HMA and open up a case regarding your oil consumption issues and ask the question why are they selectively fixing the issue on some cars and not all cars especially when some cars are burning more oil than others.

There has to be some legal discourse. Your reginal rep cannot/shall not discriminate for any reason.

Ultimately, HMA will have the final say.